Service Delivery CYP ADHD ASD Team

Service Delivery Support CYP ADHD ASD Team Band 3

Main area administrative Grade Band 3 Contract Permanent Hours Part time - 32 hours per week Job
-TG618-ACS

Site St Marys Hospital Town Kettering Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 16/01/2026 23:59

The role involves taking/making telephone calls to service users and families, responding to queries, organizing appointments, processing clinical letters, facilitating meetings, and administration support to the Team/Team Manager(s) in relation to NHFT systems and diary management for and other general administrative responsibilities.

• Effectively manage self, workload and responsibilities.
• Deal with all queries and direct appropriately.
• Ensure patient care demonstrates a high level of care at all times and that the privacy and dignity of all families and young people are respected.
• Daily organisation of the office including opening post, distributing appropriately, proactively delegating duties.
• Record queries from face‑to‑face/post/email/phone contact and be responsible for passing onto the most appropriate person if beyond own control.
• Tasks involving children’s records: scanning, archiving, emails, appointment booking and checking clinical letters.
• Provide admin support for the Team and Managers inclusive of E‑Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and checking and sending clinic letters.
• Provide admin support with various waiting lists.
• Provide support to other members of administrative staff in cases of sickness or leave.
• Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or lead clinician.
• Ensure accurate and timely input of data across all systems.
• Offer training and support for administrative staff in the service including bank admin staff, and for clinical staff on systems and data entry.
• Take minutes and notes at meetings and ensure that they are distributed within the time frame set.
• Adhoc reception cover.
• Any other duties in line and appropriate to this role, as requested by the Service Manager.
• Assist with situation‑based tasks as required.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.

We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

• Good level attained in maths and English.
• NVQ or equivalent in administration or customer service.

• Experience in an administration role.
• Experience of appointment booking.
• Experience of working with CYP and families.
• Previous NHS Experience.

• Working knowledge of Microsoft packages.
• Knowledge of NHS packages ESR, Systm One etc.

• Able to work as part of team and wider service.

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

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