Service Delivery CYP ADHD ASD Team

Employer Northamptonshire Healthcare NHS Foundation Trust Employer type NHS Site St Marys Hosptial Town Kettering Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 16/01/2026 23:59

The role involves taking/making telephone calls to service users and families, responding to queries, organizing appointments, processing clinical letters, facilitating meetings, and administration support to the Team/Team Manager(s) in relation to NHFT systems and diary management for and other general administrative responsibilities.

Main Role and Tasks

To effectively manage self, workload and responsibilities.

Dealing with all queries and directing as appropriate.

Toensurethatahighlevelofpatientcareisdemonstratedatall timesandthattheprivacyanddignity of allfamiliesandyoungpeopleisrespected.

Daily organisation of the office including opening post, distributing appropriately and proactively and delegatingduties.

Recordqueriesfromfaceto face/post/email/phonecontact andberesponsibleforpassingonto themostappropriateperson if beyondown control.

Tasks involving children’s records; scanning, archiving, emails, appointment booking and checking clinical letters.

Provide admin support for the Team and Managers inclusive of for E-Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and the checking and sending of clinicletters.

Provide support to other members of administrative staff in cases of sickness orleave.

Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or leadclinician.

Ensure accurate and timely input of data across allsystems. Tooffertrainingandsupportforadministrativestaffintheserviceincludingbankadminstaff,andforclinicalstaffonsystemsanddataentry.

To take minutes and notes at meetings and ensure that they are distributed within the timeframeset.

Adhoc Reception cover

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.

We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

Main Role and Tasks

1. To effectively manage self, workload and responsibilities.

2. Dealing with all queries and directing as appropriate.

3. Toensurethatahighlevelofpatientcareisdemonstratedatall timesandthattheprivacyanddignityifallfamiliesandyoungpeopleisrespected.

4. Provide comprehensive administrative support to the wider team and Service Manager.

5. Daily organisation of the office including opening post, distributing appropriately and proactively and delegatingduties.

6. Recordqueriesfromfaceto face/post/email/phonecontact andberesponsibleforpassingonto themostappropriateperson if beyondown control.

7. Tasks involving children’s records; scanning, archiving, emails, appointment booking and checking clinical letters.

8. Provide admin support for the Team and Managers inclusive of for E-Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and the checking and sending of clinicletters.

9. Provide admin support with various waiting lists

10. Provide support to other members of administrative staff in cases of sickness orleave.

11. Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or leadclinician.

12. Ensure accurate and timely input of data across allsystems.

14. To take minutes and notes at meetings and ensure that they are distributed within…