Branch Manager

Overview

The Branch Manager oversees and directs all business activities for a branch location, develops customer relationships and ensures satisfaction through operational excellence. Responsible for talent acquisition, development, and retention of employees, communicates expectation, and facilitates adherence to company policies and procedures.

Duties and responsibilities include, but are not limited to
:

• Manages and supervises activities of employee-owners in all departments at branch location. Recruits, hires, provides training, leads and supports, oversees annual reviews, and makes staffing decisions for branch.
• Responsible for preparation, submission and management of sales forecasts and operational budgets, as well as, balancing revenue against expenses to meet/exceed company profitability requirements.
• Oversees all parts department functions including but not limited to: customer parts ordering, in-store merchandising, parts inventory, parts purchasing, warehousing, shipping and receiving, payment processing, payment collection and overall profitability of parts. Reviews all parts reporting and resolves any issues.
• Oversees all service department functions including, but not limited to: in-shop service, field service, branch equipment, maintenance, new and used equipment preparation, rental equipment check in and return, warranty repairs, safety programs, environmental compliance regulations, material and safety data sheets and overall profitability of service. Reviews all service reporting and resolves any issues.
• Oversees equipment sales, rentals and leases while working with sales representatives and sales – supports sales team to assist with delivery, pick-up and operation of equipment.
• Ensures facility, yard and company owned equipment (fleet vehicles) are kept in good shape.
• Provides a clean and safe environment for employees and customers.
• Represents the Company at factory, industry and company events, including meetings and training.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Performs all other duties as assigned by management in a professional and efficient manner.

• High School Diploma, GED or vocational training/certification
• A bachelor’s degree and/or equivalent dealership experience at the management level is preferred.
• Strong organizational skills and ability to juggle multiple tasks and projects, exceptional written and verbal communication skills and excellent people skills.
• Ability to use good judgement, think quickly and solve problems.
• Intermediate computer skills requires including all Microsoft Office applications. Experience with business systems a plus.
• Ability to work in a fast paced environment with a can-do attitude.
• Equipment knowledge or previous industry experience a plus.
• Personal appearance must be neat and clean, communication and behavior must be professional and respectful at all times.
• Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear.
• Background check and pre-employment drug testing required.
• Certain positions require a valid driver’s license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business.