Shift leader, Restaurant​/Food Service

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd. Apply today and be part of the 'Bou Crew!

• Demonstrates mastery of the responsibilities of a Shift Leader with enthusiasm and excellence.
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Think strategically about maximizing product sales and waste management.
• Demonstrate a total store vision and take ownership of the store look and feel.
• Be knowledgeable about the day’s deployment and the roles and responsibilities involved.
• Use effective communication on the floor during the shift.
• Identify and address the needs of the team and guests before issues arise.
• Understand shift priorities and effectively communicate and delegate objectives and tasks.
• Takes ownership for the current shift and the subsequent shift.
• Ensure the team executes SOP and quality standards correctly and consistently.
• coach and provide feedback to team members to improve performance in real time.
• Train the team on role responsibilities, product knowledge and promotional items.
• Perform administrative tasks with integrity and to completion (e.g., bank deposits, inventory, store product orders, and other assigned tasks).
• Actively develop team members and discuss career and professional growth.
• Demonstrate core values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Own the impact on others and manage how you show up.
• Demonstrate confidence and responsibility as Manager on Duty.
• Remain resilient under pressure and maintain calm during critical moments.
• Lead the team with joy, serve guests, and contribute to the community.
• Seek to be of service and create success for others.
• Bring enthusiasm and curiosity as a subject matter expert and help others grow.
• Demonstrate humility and curiosity to lead a diverse team and show eagerness to learn.
• Provide powerful feedback and coach the team toward commitment, not just compliance.
• Take ownership for positive impact on others and foster an inclusive and inspiring culture on every shift.
• Own your development and actively seek feedback and growth opportunities.

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience or proper training/approval by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• A valid driver’s license and reliable transportation.

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This job description describes the general level of work and is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and do not discriminate based on protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Address: 1563 Union Cross Road, Kernersville, North Carolina 27284

Brand:
Caribou Coffee