Patient Services Coordinator III

Patient Services Coordinator

Location: Kernersville, North Carolina

Department: Ortho and Sports Medicine Clinic

Employment Type: Full Time, M-F 8:00 a‑5:00 p.

• Greet and check in patients for orthopedic appointments.
• Record patient demographics, insurance information, charges and collections, and schedule appointments accurately and timely.
• Cross‑train in multiple administrative support functions.
• Collaborate with team members to achieve patient and team goals, sharing professional communication.
• Participate in regular staff meetings and help identify areas of improvement.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in a medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills: Knowledge of medical office software for patient demographics, charges, copays, and scheduling; excellent verbal communication; ability to work with changing priorities; strong organizational, problem‑solving, and critical thinking skills; cultural competence; confidentiality; teamwork; initiative. Basic medical terminology required; high level of EPIC system knowledge; detailed knowledge of payer billing requirements; familiarity with coding requirements for practice specialty.
• Preferred skills: Proficiency with all computer software used in practice.

• Be part of a diverse and inclusive team committed to delivering exceptional care.
• Access to career advancement opportunities and continuous learning.
• Benefit from tuition reimbursement and loan forgiveness programs.
• Contribute to a culture that values teamwork, community involvement, and the principle of “First Do No Harm.”

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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