IT Network Administrator

Job Title: IT Network Administrator
Location: Kentwood Office
Reports To: IT Director
Position Type: Full-Time | Salary
Accepting applications through
March 11, 2026

Wellspring Lutheran Services is a statewide nonprofit serving seniors, families, and children throughout Michigan. We are currently seeking an IT Network Administrator to be positioned in-person Kentwood, MI and support our teams across the state. In this role, you’ll be part of a dedicated group ensuring staff have the technology support they need to carry out their work.

• Experience with standard operating systems, software packages, and software utilities.
• Working knowledge of proper records maintenance and storage for local and distributed environments.
• In-depth understanding of computer operating systems, applications, and data flow dependencies between applications.
• Power Shell/scripting and automation experience.
• Proven ability to lead complex technical projects and serve as escalation point.
• Ability to establish effective professional business relationships with all levels of management.
• Network Architecture & Operations
• Architect, implement, and maintain secure and resilient LAN/WAN/WLAN, VPN/SD-WAN, and firewall infrastructures.
• Design, configure, and optimize network performance, segmentation, and quality of service (QoS).
• Lead troubleshooting, root cause analysis, and remediation of complex network issues.
• Manage and maintain network and remote connectivity hardware/software, including switches, routers, and wireless systems.
• Oversee and document network topology, configurations, and change management processes.
• Research, evaluate, and recommend emerging technologies, hardware, and software to enhance infrastructure capabilities.
• Cloud & Security Integration
• Integrate and manage Azure networking, VPN gateways, and cloud connectivity solutions.
• Collaborate with the IT Security Administrator to ensure HIPAA compliance, enforce least-privilege access, and maintain secure network segmentation.
• Manage firewalls, EDR, SIEM integrations, and network logging/alerting systems.
• Perform and document regular backup, restore, and disaster recovery testing for network systems, defining RPO/RTO objectives.
• Systems & Infrastructure Administration
• Install, configure, and maintain physical and virtual network servers, appliances, and SANs.
• Develop, maintain, and implement network support and archiving procedures.
• Maintain accurate documentation of network infrastructure, configurations, and operational procedures.
• Oversee system performance, monitor utilization trends, and implement capacity planning.
• Telecommunications & Collaboration Systems
• Plan, design, and support telecommunications systems including VoIP/Teams Phone, SIP trunks, and call flows.
• Manage installation and maintenance of telecom equipment, voicemail, and related features.
• Oversee videoconferencing and surveillance network systems with Facilities and Security teams.
• Troubleshoot and resolve telecommunications and video conferencing issues; coordinate vendor support as needed.
• Leadership & Team Development
• Foster collaboration, professional growth, and cross-departmental communication.
• Provide technical mentorship and serve as Tier-3 escalation point for complex infrastructure issues.
• Develop and maintain runbooks, SOPs, and infrastructure documentation to ensure operational consistency.
• Collaborate with IT Director to define goals, report on network performance, and drive continuous improvement.
• Assist in budgeting, procurement, and coordination of network, telecom, and data-related vendor services.
• Evaluate and recommend new products, services, and technologies aligned with organizational strategy.

• Bachelor’s degree in Computer Science or equivalent education/experience.
• Certifications:
  
  CCNP, CompTIA Security+, Microsoft (Entra/M365), Cisco, Sonic Wall.
• Experience in regulated healthcare or compliance-driven environments.
• Five or more years of information technology experience.
• Experience managing LAN/WAN, system configuration, setup, troubleshooting, planning, design, implementation, and user support.
• Experience installing and supporting Microsoft server technologies, client VPN,…