Term Customer Service Coordinator

Company Description

Neptune Pacific Direct Line (NPDL) operates market leading brands in shipping and logistics services across 18 Pacific Island markets. The Company is vertically integrated providing supply chain solutions between worldwide markets and the Pacific Islands. NPDL is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.

• Provide export rates to customers and renew monthly rates before quoting
• Send weekly sailing schedules to clients every Monday
• Create export bookings and Bills of Lading in the COSCO system
• Check stock availability in CRS before releasing containers for export
• Obtain receiving notices and forward them to export customers
• Raise export and import invoices in Cargo Wise within required timelines
• Send arrival notices to customers at least 4 days before vessel ETA, including BOL and invoices
• Coordinate with the Data Management Team to create client codes for invoicing
• Follow up on empty container returns and update container status in COSCO
• Send payment reminders for outstanding freight and detention invoices
• Review detention reports weekly, add comments, and circulate to management
• Update and share export forecasts with internal and external stakeholders
• Provide empty reposition and EP number details to relevant teams before vessel arrival
• Handle daily operational requests including credit notes, booking amendments, and BOL amendments
• Deliver general customer service support and respond to client enquiries professionally

• Diploma or certificate in Logistics, Supply Chain Management, Business Administration, or a related field OR equivalent practical experience
• Minimum of 1–3 years’ experience in customer service, shipping, freight forwarding, or logistics operations
• Proven experience handling export and import documentation, including Bills of Lading and invoices
• Hands‑on experience with Cargo Wise and shipping line systems (e.g. COSCO)
• Strong understanding of container movements, detention, empty returns, and vessel schedules
• Experience in invoicing, rate management, and debtor follow‑ups
• Proficiency in Microsoft Office (Excel, Outlook, Word)

• Physically fit
• Attention to detail
• Strong communication and customer service skills
• High attention to detail and accuracy
• Ability to manage multiple tasks and meet strict deadlines
• Problem‑solving and decision‑making skills
• Ability to work independently and as part of a team

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Project Wonderful - Staff spend a day in the community helping with various projects.
• Company focused on wellness and health

If you are a self‑starter with an interest in developing your skills in the logistics industry, then this could be you.

To be considered for this role you must have the legal right to live and work in Fiji.

All your information will be kept confidential according to EEO guidelines.

EEO is the law -  for more information