Elevator & Escalator Key Account Manager

Location: Highland Heights

* Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.
** We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
*** Key Account Manager – Elevator & Escalator Business Unit
** The Key Account Manager (KAM) operates within a dynamic organization recognized for its leadership in delivering innovative solutions and exceptional service across multiple industries. The company leverages strengths in product breadth, brand reputation, distribution, and operational efficiency to serve strategic clients and drive business growth.

Position Summary The KAM is responsible for cultivating and maintaining enduring relationships with strategic clients. This role proactively manages customer expectations to ensure alignment between client needs and deliverables, fostering trust and long-term satisfaction.  The KAM is also responsible for identifying, recommending, and implementing processes and tools that proactively align with customer needs and enhance customer experience.

The KAM identifies new business opportunities within existing accounts, promotes additional products or services, and drives revenue growth. Collaboration with internal departments is essential to deliver optimal solutions and achieve business objectives.  This includes identifying opportunities for co-innovation, joint process improvement, and collaborative problem-solving with top customers.

Key Account Managers prioritize company values in all activities:

- ** DRIVE**:
Leading industry evolution by developing people and business, anticipating customer needs.

- ** TRUST**:
Creating an environment of trust, empowering decision-making with integrity.

- ** SIMPLICITY**:
Simplifying processes, focusing on high-value activities and timely decisions.
** Responsibilities
* ** Cultivate and maintain enduring relationships with strategic clients and build relationships within client organizations with various levels and departments within the client organization
* Gain a deep understanding of key customers’ business goals, challenges, and requirements to provide tailored solutions.
* Lead collaboration with sales in preparing, presenting, and delivering proposals, contracts, and business reviews to key accounts.
* Develop and execute account growth plans that align with management objectives.
* Identify and target new prospects within strategic accounts.
* Promote and facilitate product training and client site visits through sales manager(s).
* Assist sales in communicating new product, pricing, and industry information to clients in a timely manner.
* Resolve client issues and complaints promptly by coordinating with appropriate internal resources, ensuring high levels of customer satisfaction
* Make timely decisions to support customer needs, balancing responsiveness with thorough analysis to deliver solutions within agreed time frames
* Proactively managing customer expectations with sales by setting clear, realistic commitments and communicating transparently.
* Collaborate and lead cross-functional teams (sales, marketing, product, technical, logistics, support) to deliver seamless service, solutions, and product/service enhancements.
* Champion continuous improvement by gathering client feedback and implementing new processes and digital tools that improve alignment with customer needs
* Stay current on industry trends, competitor activities, and market conditions.
* Review forecasts from key accounts with sales and summarize changes in ordering trends.
* Maintain accurate records of account activities and communications in CRM systems
* Communicate activity related to the…