Elevator & Escalator Key Account Manager

Key Account Manager – Elevator & Escalator Business Unit

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium‑low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables, and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian Group - Join Us

• DRIVE
  :
  Leading industry evolution by developing people and business, anticipating customer needs.
• TRUST
  :
  Creating an environment of trust, empowering decision‑making with integrity.
• SIMPLICITY
  :
  Simplifying processes, focusing on high‑value activities and timely decisions.

• Cultivate and maintain enduring relationships with strategic clients and build relationships within client organizations with various levels and departments.
• Gain a deep understanding of key customers’ business goals, challenges, and requirements to provide tailored solutions.
• Lead collaboration with sales in preparing, presenting, and delivering proposals, contracts, and business reviews to key accounts.
• Develop and execute account growth plans that align with management objectives.
• Identify and target new prospects within strategic accounts.
• Promote and facilitate product training and client site visits through sales manager(s).
• Assist sales in communicating new product, pricing, and industry information to clients in a timely manner.
• Resolve client issues and complaints promptly by coordinating with appropriate internal resources, ensuring high levels of customer satisfaction.
• Make timely decisions to support customer needs, balancing responsiveness with thorough analysis to deliver solutions within agreed time frames.
• Proactively manage customer expectations with sales by setting clear, realistic commitments and communicating transparently.
• Collaborate and lead cross‑functional teams (sales, marketing, product, technical, logistics, support) to deliver seamless service, solutions, and product/service enhancements.
• Champion continuous improvement by gathering client feedback and implementing new processes and digital tools that improve alignment with customer needs.
• Stay current on industry trends, competitor activities, and market conditions.
• Review forecasts from key accounts with sales and summarize changes in ordering trends.
• Maintain accurate records of account activities and communications in CRM systems.
• Communicate activity related to the responsibilities of the Key Account Manager role to the Commercial Director.
• Monitor account performance, track metrics, and report key results to management.
• Prepare and distribute necessary management, sales, or client reports.
• Participate in trade shows and conferences, scheduling meetings with existing and potential clients.

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• Proven experience in account management, sales, or customer service (~3+ years).
• Strong communication, negotiation, and interpersonal skills.
• Persuasive presentation skills, professionalism, and flexibility.
• Ability to analyze data, identify trends, and make data‑driven recommendations.
• Proficient in Microsoft Office Suite, CRM software (Salesforce), and SAP.
• Demonstrated ability to be proactive and take initiative, exercising independent judgment.
• Experience with process improvement, digital tool adoption, and change management.
• Ability to travel as required.

• Relationship Building
• Strategic Thinking & Problem Solving
• Customer Focus
• Adaptability
• Collaboration
• Sales Acumen
• Process Improvement
• Change Management

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds,…