Front Office Assistant

Front Office Assistant (Administrative)

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.

SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts

• The Front Office Assistant is responsible for assisting members, teammates, and guests with their immediate needs, including information on facility, products and services, reservations, and payments.
• Field and respond to inquiries and provide information via phone, email and in person.
• Provide excellent customer service and maintain professional relationships with members, guests and staff.
• Handle daily cash, credit and check payments and follow up on past due balances as needed.
• Operate shuttle van in the off season, as needed.
• Maintain a clean workspace and ensure office restrooms are stocked, clean and organized.
• Perform routine administrative tasks including data entry, scanning documents, and inbound/outbound calling.
• Provide information on marina and resort products and services.
• Be available to work any shift—nights, weekends, holidays and overtime when required.
• Must have reliable transportation and a valid driver’s license.
• Perform other duties as assigned by Manager.

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.

• High school diploma or equivalent preferred.
• Prior marina experience preferred.
• Previous customer service experience preferred.
• Computer skills required; proficient in Microsoft Office Suite.
• Ability to sit for long periods of time.
• Ability to lift 10 pounds.
• Any skills considered standard that a Member Services Specialist should possess.

• Eagerness to engage in a growing, fast paced, and industry-leading company.
• Consistently treats others with dignity and respect.
• Genuinely serves others with humility and a positive attitude.
• Frequently demonstrates a bias toward action.
• Always communicates effectively and courteously with fellow teammates and members.
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties.
• Shows resolve and overcomes difficulties in a positive and productive manner.
• Provides responsive, high level of service to teammates and members.
• Welcomes putting forth the extra effort to accomplish duties.
• Adapts quickly and efficiently to changing priorities to meet teammate or member needs.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional disclosures available at  #marina careers