Veterinary Practice Manager

Hebron Animal Hospital is a well-established, fast-paced six-doctor small animal practice in northern Kentucky. Our most common patients are cats and dogs, but we also see pocket pets! Pet health is our top priority, and online reviews boast about our compassionate, knowledgeable, and empathetic staff. We offer many services to provide the best comprehensive care to our patients, which include dentistry, therapy laser, soft-tissue surgery, in‑house diagnostics, digital radiology, ultrasonography, and more!

Our hours of operation are 8:00am‑8:00pm on Mondays, Tuesdays, and Thursdays, 8:00am‑6:00pm on Wednesdays and Thursdays, and 8:00am‑2:00pm on Saturdays. We are proud to be an AAHA‑Certified hospital with Fear Free certified professionals on our team!

Hebron Animal Hospital is located in Hebron, KY, and is less than 10 miles from the Northern Kentucky Greater Cincinnati International Airport. The University of Cincinnati is only a short drive from Hebron and has been named in the Top Tier of the country’s “Best National Universities” more than once! Public schools in Northern Kentucky are also highly rated, making our region an ideal place to raise a family.

Cincinnati is also home to the Cincinnati Bengals and Cincinnati Reds, allowing residents of our area quick access to top sports talent as well.

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects that keep the practice operating efficiently. You should also be able to answer pet owners’ questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail‑oriented, and adept imately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re‑assignments, hours of work or other status changes affecting the receptionists.
• Direct on‑the‑job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee‑management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners’ complaints are promptly addressed and resolved.
• Preparing employee…