Director of Strategic Business Operations

Director of Strategic Business Operations

Job Type
:
Full-time

The Director of Strategic Business Operations is a leadership role responsible for driving a culture of innovation by identifying opportunities for technology, process, and workflow improvements. The director recommends and implements technology-enabled business processes and initiatives that enhance the experience for both members and employees while elevating operational performance, strategic alignment, and organizational efficiency.

Working under the strategic direction of the VP of Innovation & Credit Union Operations, the director ensures organizational priorities are translated into coordinated implementation plans and successfully delivered across departments. The director leads the Strategic Business Operations function, oversees Operational Strategy Analysts and related staff, and is accountable for initiative sequencing, operational readiness, and measurable execution results.

This role focuses on enterprise execution leadership, cross‑functional coordination, and operational excellence. The director ensures initiatives move from concept to implementation efficiently, consistently, and with minimal disruption, strengthening operational performance, employee experience, and member service delivery.

Heritage Financial Credit Union is a member‑owned financial institution committed to helping members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services and are dedicated to providing members with the tools and resources they need to succeed. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where employees can thrive.

We believe in a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that employees are our most important asset and are committed to providing training, development, and opportunities for success. Our values are at the heart of everything we do:

• Integrity:
  We are honest and trustworthy in all dealings with members, employees, and the community.
• Excellence:
  We strive to provide members with the best possible service.
• Teamwork:
  We believe that we can achieve more together than we can alone.
• Respect:
  We treat each other with dignity and respect.
• Community:
  We are committed to giving back to the communities we serve.

$84,000 - $105,000 annually, based on experience.

• Lead execution of enterprise initiatives.
• Direct implementation of cross‑functional initiatives impacting core banking systems, digital banking platforms, loan origination workflows, document management systems, automation tools, and operational reporting processes.
• Translate strategic priorities into actionable implementation plans with defined milestones, ownership, and success metrics.
• Ensure initiatives are delivered on schedule, aligned across departments, and operationally sustainable after rollout.
• Oversee the Credit Union’s operational ecosystem.
• Coordinate delivery and optimization across enterprise systems such as core banking, online and mobile banking, lending platforms, document management, contact and voice technologies, and internal workflow tools.
• Ensure systems work cohesively to support member onboarding, servicing, lending, deposits, digital engagement, and internal operations.
• Guide execution of system upgrades, integrations, new modules, and process changes impacting these platforms.
• Lead and develop the Strategic Business Operations team.
• Manage and develop Operational Strategy Analysts and related staff responsible for platform optimization, workflow design, and operational system support.
• Establish team priorities and execution standards.
• Ensure strong documentation practices, cross‑training, and continuity of system knowledge.
• Manage initiative intake, prioritization, and sequencing.
• Evaluate incoming requests affecting systems, workflows, or operational processes.
• Coordinate sequencing of initiatives based on organizational priorities and…