Environmental Services Supervisor

Position Summary: Under general direction of Environmental Services Shift Manager, supervises the daily activities of Environmental Services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control.

Note: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Applies fair and consistent supervision
• Assists in hiring, termination, and disciplinary actions
• Assists with the planning and budget preparation for the department
• Plans and administers work schedules and assignments for direct reports
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures
• Provides excellent and friendly service to all guests
• Supervises personnel which includes recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution
• Trains team members on cleaning, equipment techniques, methods, chemicals and procedures
• Trains new Environmental Services Attendants on daily maintenance of casino floor, restrooms, and other tasks when assigned by Environmental Services Shift Manager
• Trains Environmental Services Attendants on how to clean and dispose of Bio-Hazard Waste according to OSHA regulations
• Involved in continuously training to ensure Environmental Services staff is updated on new chemicals and cleaning techniques
• Maintains records on team members, equipment and maintenance activities
• Organizes workload to ensure deadlines are met; schedules all team members and assigns work
• Ensures compliance with all department and TOGE policies and procedures, including Internal Controls (ICs)
• Ensures care, maintenance and utilization of equipment, orders adequate supplies to meet work needs
• Enters and approves bi-weekly Environmental Services payroll
• Inspects work areas to ensure consistency and quality of work and adherence to established procedures, safety regulations and standards
• Prepares daily checklist on daily performance
• Responds to inquiries and researches and resolves problems for day-to-day operational issues
• Coaches/counsels Environmental Services staff when necessary
• Prepares and submits reports
• Oversees work schedules for personnel and quarterly rotation schedules
• Performs Environmental Services duties as necessary
• Initiates work orders on any building maintenance issues
• Inspects the work activities of a group of Environmental Services Attendants and prepares daily checklist
• Observes safety rules and maintains a safe environment
• Contributes to a team effort and accomplishes related results as required
• Performs other duties as required

Minimum Qualifications

Education and Experience:
High school diploma or GED plus two (2) years of environmental services supervisory/lead experience or one (1) year of experience as a dual rated Environmental Services Supervisor with TOGE. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation and obtain and maintain a gaming license.

Knowledge, Abilities, Skills, and

Certifications:

• Knowledge of occupational hazards and applicable safety practices
• Knowledge of guest service standards and procedures
• Knowledge of planning and scheduling techniques
• Knowledge of cleaning equipment
• Knowledge of Environmental Services chemicals
• Knowledge of supplies, equipment, and/or services ordering and inventory control
• Ability to work with little to no supervision
• Ability to investigate and analyze information and to draw conclusions
• Ability to foster a cooperative work environment
• Ability to communicate effectively in the English language both verbally and in writing
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels
• Ability to safely use cleaning products and safely operate cleaning equipment
• Ability to understand and follow oral and written instruction
• Ability to learn the methods of cleaning and caring for buildings and equipment
• Ability to work as a team member in a structured working environment
• Ability to work with timeliness and thoroughness
• Ability to work and finish multiple tasks
• Ability to demonstrate excellence in everything, and continually seek improvement in results
• Ability to perform complex tasks and to prioritize multiple projects
• Ability to delegate responsibilities to staff when needed
• Takes messages from Environmental Services Attendants and other staff and post in designated area
• Ensure MSDS are updated as needed and in proper designated areas
• Skill in organizing resources and establishing priorities
• Skill in the use of personal computers and related software applications
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants
• Attends monthly meeting to ensure continues communication within department occurs

Physical…