Customer Service Tech

Customer Service Tech I at Uniti Group Inc.

Um, please accept the following hiring invitation. Kinetic provides high-speed broadband Internet, phone service, and digital TV packages to residential customers as well as to small, medium, and large businesses, and government agencies. Kinetic is looking for Customer Service Technicians who are tech‑savvy, customer‑focused, and ready to help customers connect to the right products and services.

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve customers’ communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain a clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• Report to the Manager of Local Operations.

• Basic technology and math skills.
• Valid driver’s license with a safe driving record.
• Ability to distinguish colors in color‑coded cable.
• Capability to use equipment with a maximum load capacity of 275 lbs.
• Capability to lift up to 50 lbs, including work aloft.
• Successful completion of required safety training.
• Ability to work scheduled and extended hours, including day, evening, weekend, and holiday shifts.
• Ability to respond to after‑hour callouts.
• High School degree or GED equivalent.

• Education:
  
  High School Diploma or equivalent.
• Certification/License:
  Maintain a valid driver’s license and safe driving record.
• Compliance with weight restrictions/safe load limits for equipment and ladders.

Standing continuously: 67‑100% | Walking continuously: 67‑100% | Sitting occasionally: 0‑33%.

Driving – Car:
Occasionally 0‑33% | Van:
Continuously 67‑100% | CMV:
Occasionally 0‑33% | Climbing:
Continuously 67‑100% | Bending, crouching, pushing‑pulling, carrying, reaching above head:
Continuously 67‑100% | Lifting‑lowering >1‑15 lbs.:
Continuously 67‑100% | >15‑30 lbs.:
Continuously 67‑100% | >30+ lbs.:
Continuously 67‑100%.

Repetitive hand action – Medium dexterity, fine manipulating:
Continuously 67‑100% | Operate foot control:
Occasionally 0‑33%.

Audio‑visual needs – Hearing, near vision, far vision, peripheral vision:
Continuously 67‑100% | Depth perception:
Occasionally 0‑33% | Color discrimination: 34‑66%.

Exposures – Cold, heat:
Frequently 34‑66% | Dampness:
Occasionally 0‑33% | Heights:
Occasionally 0‑33% | Vibration:
Occasionally 0‑33% | Skin irritants, lung irritants (dust, fumes/gases):
Occasionally 0‑33%.

Equipment used: test equipment, ladders, climbing hooks, hand and power tools, van.

Types of driver’s license required: driver’s license.

• Medical, dental, and vision insurance plans.
• 401(k) plan.
• Health & flexible savings account.
• Life and AD&D, spousal life, child life insurance plans.
• Educational assistance plan.

Uniti is an equal opportunity employer. We celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and we give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies before granting certain system/network access to any non‑U.S. citizen personnel. Offers to non‑U.S. citizens are contingent upon receiving the requisite approval. Non‑U.S. citizens must provide personal identifying information…