Location: Hardinsburg
Overview
Job Title STEPS CRM Admin
Requisition Number TE09175
Department Name 3R150:
Marketing and Brand Strategy
Work Location Lexington, KY
Salary Range $22.00 - $25.00/hour
Type of Position Temporary
Position Time Status Full-Time
We’re looking for a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences.
- Build and support case management workflows and knowledge bases
- Translate business needs into effective Salesforce solutions
- Create reports and dashboards that drive decisions
- Improve processes and support omni-channel service tools
- Hands-on experience with Sales Cloud & Service Cloud
- Web-to-Case, Phone-to-Case, Chat-to-Case & case escalation
- Agentforce and reporting/dashboard experience
- Experience Cloud is a plus!
If you’re collaborative, detail-oriented, and excited to make Salesforce work better for everyone—we’d love to hear from you!
Skills / Knowledge / AbilitiesSalesforce CRM
- Sales Cloud
- Service Cloud
- Web to case
- Phone to case
- Chat to case
- Agentforce
- Reports and Dashboards
- Case escalation
No
Final date to receive applications03/31/2026
About the University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. The University of Kentucky is a Tobacco & Drug Free campus. The University follows applicable nondiscrimination laws and provides equal opportunities in all aspects of institutional operations. Additional pre-employment screenings may be required, including a national background check and/or drug screen.
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