Support Assistant, IT

Support Assistant, IT, Days, Full-Time(IT)

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting‑edge medical care with a patient‑centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

Kid Town Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well‑being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community‑focused setting.

Job Summary/Purpose

The IT Support Assistant provides day‑to‑day technical support across HMH. This role is responsible for assisting with hardware and software troubleshooting, supporting IT systems and network infrastructure, and helping ensure overall IT operations run smoothly. The IT Support Assistant works closely with the IT team and end users to maintain a stable and secure technology environment.

• Provide front‑line technical support to staff
• Troubleshoot and resolve hardware and software issues
• Assist with setup and deployment of computers, phones, printers, and other equipment
• Support system updates, patches, and regular maintenance
• Monitor and report on network performance and security alerts
• Assist with inventory tracking and IT asset management
• Document issues, solutions, and common support procedures
• Respond to user requests via ticketing system or other communications
• Maintain a clean and organized work environment in IT areas
• Participate in efforts to improve IT security and minimize downtime
• Other duties as assigned by the IT Director or designee

Role Minimum Qualifications

Required Education

· High school diploma or equivalent

Required Minimum Knowledge,

Skills and Abilities

• Basic understanding of networking, computer hardware, and Microsoft systems
• Strong troubleshooting and problem‑solving skills
• Ability to work independently and manage time effectively

Preferred Education, Licensure and Certifications

• CompTIA A+
• Some college or technical school

HIGH SCHOOL DIPLOMA OR EQUIVALENT

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the IT Director

This is a Full-Time position
1st Shift
, Monday - Friday 8am - 4:30pm
.