Help Desk Student Employment

Please see Special Instructions for more details.

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 251 Nunn Drive Highland Heights, KY 41099, or calling .

This information is also available on the NKU Police Department's website at (Use the "Apply for this Job" box below)./security reports

Help Desk Student Employment

IT - Infrastructure and Operations

Varies weekdays, weekends and/or evening hours as needed. Up to 25 hours per week during the Spring and Fall semester, up to 35 hours during the Summer semester.

Student Assistant to provide technical assistance to students, faculty and staff during various hours.

Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance. Knowledge of set ups and installations of software and email services on smart phones and tablets preferred. Courtesy and customer service skills are imperative. This position will require the ability to work independently and with a high degree of accountability;

must be diligent, responsible, and on time. Technology hardware inventory tracking is an important component of the position. Familiarity with laser printers is preferred. This includes changing toner cartridges, printer setup, etc. Applicants will be required to assist and document their interactions with Faculty, Staff and Students through multiple methods including face to face, by telephone, chat or email.

• Courtesy and customer service skills are critical.
• Must be able to listen actively with good written and oral skills.
• Ability to communicate effectively; both verbally and in written format.
• Capable of working independently, and accepting responsibility.
• Must be diligent, responsible, and on time. Attention to detail is required.
• Experience working with students and educators.
• Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical.

• Maintaining a positive attitude about the use of technologies and avoiding frustrations is required.
• Advanced computer skills and knowledge of software including Microsoft Office required.
• Experience with specialized software like the Adobe suite preferred.
• Experience with troubleshooting network connectivity issues preferred.
• Customer service experience preferred.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Required fields are indicated with an asterisk (*).

• * Are you an NKU Student?
  • Yes
  • No
  • No response
• * Do you have higher education/customer service experience?
  • Yes
  • No
  • No response
• * Please briefly explain your customer service experience.

  (Open Ended Question)

• * Please describe your overall computer knowledge and what software you are comfortable using.

  (Open Ended Question)

• * What related experience in your background would make you a good candidate for this position.

  (Open Ended Question)

• Resume
• Cover Letter/Letter of Application

• References
• Letter of Recommendation 1

Northern Kentucky University Nunn Drive | Highland Heights, Kentucky
41099 Phone: