Desktop and Field Services Specialist

A little about Capital Power

Capital Power (TSX: CPX) is dedicated to Powering Change by Changing Power. This north star guides our ambitions, focus, and actions as we transform our energy system. We're a growth-oriented North American energy company headquartered in Edmonton, Alberta. Our team safely delivers, builds, and creates balanced energy solutions for customers across North America.

Our people are at the core of our journey to deliver reliable, affordable, and lower‑carbon power solutions. We provide purpose‑driven work in a safe and inclusive environment, and we live by our North Star. With us, your contributions matter – we want you to be empowered to innovate, collaborate, and ultimately drive results. We're here to partner with you so you can learn, grow, and forge a career that's meaningful to you.

Join us in powering North America!

One Permanent Full Time Position.

Reporting to the Desktop and Field Services Lead, the Desktop Field Service Analyst is responsible for day‑to‑day support of the desktops and IT infrastructure. This includes providing client support along with patching, provisioning new computers, moves, VOIP, installing server/network hardware at various office/plant locations in the Eastern United States, primarily Pennsylvania, Michigan and Washington DC.

• Providing routine support of the desktop environment by providing client support when required.
• Providing support services for all Capital Power users.
• Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, under the oversight of the manager.
• On occasion traveling to plant locations for desktop support, in addition help with server or network physical installs.
• Providing support services for both operations and capital project initiatives.
• Understanding and following IT processes and practices, including General Computing Controls (GCCs) to support CSOX requirements.
• Participating in larger initiatives or projects in a support capacity, being available when needed.
• Suggesting input and ideas to project managers and/or managers and peers in support of business and strategic goals relevant to the duties of the position.
• Resolution of technical problems and applying appropriate trouble‑shooting skills and ensure best‑practice steps are followed.
• Raising support issues to manager or tier two/three support when appropriate.
• Serving as a technical support resource in support of remote sites by understanding the technology and services provided by Information Services (IS).
• Understanding of Group Policy, Application Deployment, and monthly desktop System patching via InTune and Configuration Manager.
• Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
• Ensuring that any anomalies are escalated to a manager for direction.
• Ensuring all changes follow the change management process, are detailed and approved.
• Collaborating with other team members within IS to improve teamwork and level of support provided by the Desktop team.
• Building relationships with clients to better support their needs.

• 2 Year technical diploma in computer systems, A+, MCSE or MCP are an asset
• Education equivalency may be considered.

• Minimum of three years’ experience in a technical support environment.
• Fundamental knowledge and experience with the ITIL framework (incident management).
• Fundamental knowledge of the desktop operating systems (Windows 11 and onwards).
• Fundamental knowledge of Microsoft InTune and Microsoft Azure.
• General desktop analyst skills.
• Experience in providing support to business users and fellow employees.
• Experience supporting remote locations.

• Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
• Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Windows Server…