Student Technology Support Specialist; NKU Students

Student Technology Support Specialist (NKU Students) Please see Special Instructions for more details.

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 251 Nunn Dr Highland Heights, KY 41099 or calling .

This information is also available on the NKU Police Department's website at (Use the "Apply for this Job" box below)..html

Working Title:

Student Technology Support Specialist (NKU Students)

Department: IT – Infrastructure and Operations

Work Schedule:

Hours vary. No more than 25 hours per week during the school year; position may continue with up to 35 hours per week during the summer.

Technical support of faculty, staff and students over the phone, chat, and in person.

• Diagnose and troubleshoot technical issues with faculty, staff and students over the phone, chat, and in person.
• Assist customers with training or computer problems, setup and installation of computer hardware and software.
• Diagnose and solve problems with computers, printers, projectors, and document cameras.
• Support labs and technology‑rich classrooms.
• Provide technology training and instruction.
• Understand how changes may affect the NKU network.

Great customer service skills are a requirement.

General qualifications:

• Courtesy and customer service skills are imperative; ability to communicate effectively both verbally and in written format.
• Capable of working independently and accepting responsibility; must be diligent, responsible, and on time.
• Technical skills desired, but not required.
• Ability to lift up to 20 lbs.

All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre‑employment criminal background check as mandated by state law.

Required Documents:
Resume

Optional Documents:
Cover Letter/Letter of Application, Letter of Recommendation 1, Letter of Recommendation 2, Letter of Recommendation 3, References

Northern Kentucky University

Nunn Drive | Highland Heights, Kentucky 41099

Phone: