Infrastructure Operations Lead – Cloud and AI​/GenAI Enablement

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The ideal candidate brings a passion for emerging technologies, a strong foundation in Infrastructure Operations and the curiosity and rigor to build next‑generation capabilities that improve healthcare delivery, reduce risk and optimize operational performance. If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Humana’s Infrastructure Operations team could be the place for you!

The Lead is an expert in 24/7 operations with high‑performing and scaling systems that meet a high degree of uptime. An expert in all facets of Cloud and DC hosting operations with the ability to effectively communicate with customers and internal stakeholders. The ideal candidate will have expert knowledge in Kubernetes (AKS/GKE) and has previous hands‑on experience in containerized environments using automation capabilities.

In addition, this Leader will spearhead the research, evaluation and deployment of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities within the Infrastructure Operations domain.

• Lead and provide direction for our Managed Service Provider (MSP)
• Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment
• Drive moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization
• Provide senior level expertise on decisions and priorities regarding the enterprise’s overall Cloud Operations strategy, consumption, and optimization opportunities – understand cost controls and the various cost optimization techniques
• Identify, drive and assist in the implementation of opportunities to standardize Cloud environments
• Provide Cloud governance, processes and technical advisory support to business units and projects by working cross‑functionally and provide recommendations that support the business needs
• Act as the Level 2/3 escalation point for Incident Management
• Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers
• Work with cross‑functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities
• Communicate at all levels within an organization and influence strategic direction
• Make decisions based upon priorities, schedules and understanding business initiatives with minimal supervision
• Explore and prototype AI‑driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams
• Lead research and evaluation of cutting‑edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics)
• Design and prototype AI‑driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency – leading to lower MTTTR and manual overhead in mission‑critical environments
• Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations
• Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows
• Modernize observability and alerting using AI/ML models for proactive monitoring and self‑healing actions
• Lead R&D of GenAI solutions for predictive alerting, incident triage and infrastructure automation
• Build AI copilots and natural language tools for infrastructure operations teams
• Integrate LLMs into observability platforms for real‑time RCA and log summarization
• Pilot and product ionize GenAI‑based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows
• Identify automation opportunities and implement AI‑enhanced runbooks, workflows and self‑healing mechanisms
• Contribute to a strategic roadmap for GenAI maturity within Infrastructure & Operations, including tools, governance and…