Patient Account Specialist - Patient Account Representative

Location: Russell Springs

# Patient Account Specialist - Patient Account Representative Cumberland FMC Admin - Russell Springs, KY 42642## Description
** Patient Account Specialist
** Cumberland Family Medical Center is looking for a compassionate and detail-oriented Patient Account Representative to join our team. In this role, you’ll help patients navigate the financial side of healthcare with empathy and professionalism—making a real difference in their experience and peace of mind.
* Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing patient experience and improving productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.
*** Summary of Duties:
** Assisting patients with billing questions, maintaining employee discount records, assisting patients with optional payment arrangements, and performing account maintenance as time allows.
*
* Essential Functions:

*** Answers billing questions from patients, clerical staff and insurance companies.
* Identifies and resolves patient billing complaints.
* Evaluates patient’s financial status, including Sliding Fee Scale and Prompt Pay accounts.
* Establishes budget payment plans.
* Verifies insurance eligibility using online resources and updates as appropriate.
* Maintains up to date accounting of patients eligible for employee discount.
* Receives and posts credit card payments taken via telephone.
* Runs reports or compiles data for reporting, as required.
* Reports suspected or identified billing/payment issues to Coordinator or designee.
* Performs other duties as required.
* Participates in educational events, monthly staff meetings and other scheduled activities.
* Conducts self in accordance with CFMC’s policies, procedures and employee manual.
* Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
* Other duties as assigned.## Qualifications
*
* Education:

** High School Diploma or GED.
** Skills/

Experience:

*** Knowledge of medical billing procedures and processes.
* Knowledge of medical terminology.
* Knowledge of business office procedures.
* Ability to operate a computer and basic office equipment.
* Competency in basic computer functions such as MS Word, Excel and email.
* Ability to operate a multi-line telephone system.
* Skill in answering a telephone in a pleasant, professional and helpful manner.
* Ability to read, understand and follow oral and written instructions.
* Ability to establish and maintain effective working relationships with patients, employees and the public.
* Ability to communicate professionally and effectively, orally and by various written methods.
* Must be well organized and detail-oriented.
* Physical ability to do light lifting, bending and stretching.
** Compensation**:
Negotiable based on experience   
** Benefits**:
Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays
** Schedule Requirements:
** Full-time position, 5 days per week, 100% office-based, in person work required.

Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.
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