Front Desk Coordinator

Front Desk Coordinator

Plastic Surgery & Medical Aesthetics Practice

Location:

Prospect, KY

Compensation: $17-$21 per hour

We are seeking a polished, upbeat, and highly professional Front Desk Coordinator to serve as the first point of contact for our plastic surgery and medical aesthetics practice. This role is critical to delivering an exceptional patient experience while supporting scheduling, retail sales, and day-to-day front office operations. The ideal candidate is organized, personable, and comfortable in a fast-paced, patient-focused aesthetic environment.

• Greet patients warmly and professionally, in person and by phone
• Create a welcoming, elevated experience aligned with a luxury medical brand
• Check patients in and out accurately, collect payments, and review paperwork
• Answer phones, manage inquiries, and route calls appropriately

• Schedule and confirm appointments for plastic surgery consultations, medical aesthetics, and follow-up visits
• Optimize provider schedules to maximize efficiency and minimize gaps
• Manage reschedules, cancellations, and waitlists with professionalism and discretion

• Support retail sales at checkout and assist with promotions or memberships
• Maintain product displays and assist with inventory tracking as needed

• Maintain accurate patient records in the EMR / scheduling system
• Assist with daily opening and closing duties
• Communicate effectively with clinical staff to ensure smooth patient flow
• Support basic administrative tasks and office organization

• Previous experience in a plastic surgery practice, med spa, dermatology office, or aesthetic clinic preferred
• Strong scheduling experience in a multi-provider medical environment
• Comfort discussing skincare, treatments, and retail products (training provided as needed)
• Professional appearance and demeanor with excellent interpersonal skills
• Strong attention to detail and ability to multitask
• Proficient with computers, EMR systems, and basic office software

• Upbeat, positive, and patient-focused
• Professional, calm, and confident under pressure
• Team-oriented with strong communication skills
• Sales-aware without being pushy
• Reliable, punctual, and organized

• Supportive, team-oriented work environment
• Opportunity to grow within a plastic surgery and medical aesthetics practice
• Training on systems, products, and patient experience standards
• Competitive compensation based on experience