Floor Host

Position Summary

Under direct supervision of the Executive Casino Host & Executive Casino Host (Latin Market), the candidate is responsible for developing and delivering an environment that creates excitement for internal and external guests, promoting and coordinating programs, activities and special events to attract mid-level and high limit guests, as well as establishing relationships with guests to encourage property loyalty and repeat visits, all while exhibiting the Tohono O’odham Gaming Enterprises (TOGE) Core Values of delivering outstanding guest service and satisfaction.

• Tracks, analyzes and manages win and losses to determine “comp-worth” and reinvestment values.
• Develops player relationships to minimize player defection, which directly affects the re-acquisition rate of the casino, thus influencing the overall profitability of the entire organization, utilizing player tracking systems to analyze player profitability.
• Generates and analyzes player evaluation reports and maintains player profiles to make cost effective complimentary and amenity decisions.
• Assists casino staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Enrolls new premium level guests into the player tracking system using appropriate procedures.
• Provides quality players with hospitality arrangements and complimentary items, including, but not limited to, food, lodging, retail, and concert/sport event tickets within the guidelines established by Management.
• Creates and analyzes player profitability as well as other benchmark reports to track and measure their individual productivity, and player re-investment values.
• Addresses and facilitates all challenging guest interactions and escalates mid to high end guest disputes to the Executive Casino Host, Executive Casino Host (Latin Market), Player Development Manager, and/or Manager on Duty.
• Circulates about the casino floor while interacting and communicating with both new and existing guests in an effort to increase the database while building guest relations and providing superior guest service.
• Develops, maintains and increases a detailed player list in order to build guest loyalty, increase guest visits, maximize player potential and ensure guest satisfaction; using both verbal and written communication to establish a strong relationship with casino guests.
• Prepares various reports as assigned by management, documenting all guest interactions, communications, and feedback to ensure all professional responsibilities and requirements have been satisfactorily achieved.
• Maintains a thorough knowledge of all property and community activities, promotions and special events.
• Actively assists in promoting all casino events, activities and promotions to both internal and external guests, on and off property and throughout the community.
• Understands and follows casino and departmental policies and procedures.
• Uses relationship building skills to act effectively as a liaison between casino guests, casino management, casino operations and local vendors or agencies.
• Provides feedback to management as to budget, operating policies and procedures.
• Tracks guests play in Player Tracking systems and manages contact with mid to high end guests.
• Must exhibit superior judgment and decision making with regard to guest interaction, re-investment value, company guidelines, personal conduct, behavior and appearance.
• Responsible for justifying all complimentary amenities extended to casino guests.
• Greets groups brought in by buses or marketing as they arrive at the casino, and assists them through the Player’s Club enrollment process, as well as explaining the benefits of the players club and the compensation benefits affiliated with the card.
• Contributes to a team effort and accomplishes related results as required.
• Routinely assists with all casino functions, events, promotions and activities both on and off casino property regardless of schedule.
• Performs other duties as required.

High school diploma or GED plus two (2) years of experience in casino marketing,…