Field Application Engineer

Essential Job Functions

• Establishes personal rapport with existing and potential customers and identifies their requirements.
• Identifies potential customers and establishes new accounts and services accounts.
• Analyses technological problems raised by customers and provides technical resolution and working condition.
• Assess requirements from customers and determine and coordinates the offer package such as quote, Statement of Work, contract etc.
• Provides products, services or equipment with technical and engineering information to customers.
• Prepares cost estimates by studying all related customer and internal documents.
• Gains customer acceptance by the form of “design-ins”, POs or contracts.
• Prepares and delivers technical presentation tailored to customers’ needs.
• Reports on sales leads, compiles customer usage forecast and shares application & market report (KPI meeting, budgeting, other meetings)
• Assists CTO with technical insight learned during communications with customers in identifying R&D programs.
• Leads and coordinates new product development where required.
• Handles other tasks including website maintenance, forecasts, budgeting and orders.