Coordinator II

Overview

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 419 Old Johns Hill Road, Highland Heights, KY 41099 or calling .

This information is also available on the NKU Police Department's website at (Use the "Apply for this Job" box below)./security reports

Position Information

Working Title

Department

Compensation Title

Position Number

Position Number

Position Status

Position Status Regular

Work Schedule

M-F 8:15-4:30 – some evenings and weekends as needed throughout the year.

Hours per Week 37.5 hours, additional hours as needed throughout the year

Months per Year 12

The coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid.

This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300.

This position also supervises the client service area and monitors the ongoing needs of students and parents.

• Provides leadership and program management over an assigned area of specialty. Specialization assignments may include supervise phone agents, including the hiring, training, and supervision of this group.
• Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online).
• Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid).
• Assist the Associate Director of Customer Services and Training with the creation, implementation and execution of the annual communication plan for the Office of Student Financial Assistance.
• Interpret and adhere to federal, state, and institutional financial aid rules and regulations.
• Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.

• Bachelor’s degree and at least two years of professional experience in financial aid or a closely related area. A combination of education and relevant experience may be considered.
• Strong attention to detail and accuracy, with a solid grasp of internal controls
• Works independently and stays on track under tight, fixed deadlines
• Enters and manages data quickly and accurately
• Highly organized with sharp time-management and interpersonal skills
• Able to juggle multiple tasks and requests without losing the thread
• Communicates clearly in writing and in conversation
• Maintains confidentiality and handles sensitive information with care

Any candidate who is offered this position is required to undergo a pre-employment criminal background check as mandated by state law.

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application

• References

Northern Kentucky University Nunn Drive | Highland Heights, Kentucky
41099 Phone: