Customer Service Representative

V24 Wright Blvd 2497 Wright Blvd Hebron, KY 41048, USA

• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
• Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
• Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain an up-to-date procedures manual detailing account‑specific processing requirements.
• Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
• Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
• Prepare accurate and timely reports as requested by management or customers.
• Maintain organized and complete documentation for all orders and related customer files.
• Ensure accurate billing for all customer accounts.

• Provide job training for new hires.
• Assist with accounts receivable collections for assigned customers, as applicable.
• Draft and send customer appreciation letters.
• Support continuous process improvement initiatives.
• Assist with managing kitting work orders.
• Conduct research for issue resolution.
• Coordinate and process order cancellations.
• Prepare LTL shipments as needed.

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Willingness to learn internal customer service software applications.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
• Ability to work efficiently while maintaining a professional, customer‑focused attitude.

Works well as a member of a group

Capable of carrying out a given task with all details necessary to get the task done well

• Attention to Detail
• Computer Skills
• Customer Service Experience

Equal Opportunity Employer
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