Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Account Management Overview:
The Emerging Verticals team is dedicated to managing merchant relationships and driving growth in underpenetrated areas. As the Director of Account Management, you will play a vital role in broadening Mastercard’s acceptance and solutions among key merchants, encompassing Data and Services, Cyber and Intelligence, Open Banking, and digital offerings. Your responsibilities will include managing a portfolio of business and seeking new merchant opportunities.

This role is ideal for individuals who excel in building relationships, sales, and negotiation in a cross‑functional environment.

• Drive business development for assigned prospects and accounts, ensuring high customer satisfaction.
• Utilize data analytics and competitive analysis to evaluate customers’ existing business and recommend additional revenue opportunities.
• Collaborate with Finance partners to create financial models and business cases for identified opportunities.
• Develop and maintain a sales pipeline, leveraging all available resources in coordination with the product development and account management teams.
• Identify and capitalize on opportunities to sell new products to existing customers.
• Work with a virtual team of Mastercard subject matter experts to strategically communicate value propositions and secure new business opportunities.
• Become a subject matter expert in your vertical, serving as a trusted payments advisor to clients and a thought leader within Mastercard.
• Oversee administrative and operational issues for assigned business development opportunities, including planning, reporting, budget, and expense management.
• Negotiate, execute, and manage customer agreements in collaboration with Finance, Account Teams, and Legal, ensuring timely execution.
• Lead a communication platform with all business partners to share key updates such as training courses, regional conferences, important bulletins, and the latest Mastercard product offerings.
• Assist in organizing and coordinating customer events and functions.

• Strong experience in sales and account management with a proven track record of generating revenue.
• Experience in the payments industry.
• Experience with Insurance, Property Management and/or Government is a plus.
• Ability to effectively manage multiple clients and priorities with strong organizational and time management skills.
• Demonstrated business acumen.
• Ability to work collaboratively in a team environment.
• Self‑motivated with the ability to work independently.
• Proficiency in PowerPoint and Excel.
• Technologically savvy.
• Excellent oral and written communication skills.
• Ability to work under pressure and manage multiple projects/programs.
• Strong team player, decisive, results‑driven, with high energy levels and initiative.
• Exceptional business judgment and strategic planning skills.
• Expertise in business case development, including financial analytics.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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