Route Driver - Customer Service Support - KENT, WA

Overview

Customer Service Representative — Route Relief (Cover Routes & Customer Success)

New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.75/hr.

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a Route Relief Customer Service Rep who’s equal parts service pro + relationship builder
—covering routes as needed to keep customers taken care of.

• You’re not stuck at a desk — your route changes, your days go fast
• Strong training + support (you won’t be thrown to the wolves)
• Real impact: you help customers stay stocked, solve issues fast, and make their week easier
• $28.75/hr starting pay (route relief)

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Manage customer inventory levels (keep them stocked—not buried)
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, escalate what you can’t)
• Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
• Collect payments when needed and keep documentation accurate
• Drive safely, complete pre/post-trip inspections, and support our safety culture

• Friendly, organized, and accountable
• Comfortable working independently and talking with customers daily
• Detail-minded with inventory, paperwork, and follow-through
• Adaptable — you can step into different routes and keep service consistent

• Valid driver’s license; comfortable driving a box truck (training provided)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using mobile apps daily
• Background check + drug screening required for fleet drivers
• Paid weekend coverage (when assigned) On-call hours:
  Sat/Sun 8:00am–4:30pm

Apply with your resume and a quick note: “What does great service look like when nobody’s watching?”