Member Consultant II

About BECU

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our 'people helping people' philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose‑driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The Target Pay Range for this position is $26.35–$32.12 hourly. The full Pay Range is $21.65–$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Member Consultant II, you will play a key role in delivering a seamless and high‑quality member experience. Your expertise in BECU's products will allow you to identify, diagnose, and address members' consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services.

Exceptional Member Experience and Sales Consultation: Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.

Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member's needs are fulfilled.

Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.

Compensation Transparency: We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness.

By applying to this role, you're expressing interest in joining the Central District, which includes a POD — a group of nearby branches where you'll rotate based on business needs.

Travel Expectations:

• You’ll work across all branches in your assigned POD for up to a year
• Pod branches for this role include:
  Kent Station, Redondo, Renton Landing, Renton Benson
• Training will also take place at our Tukwila Financial Center
• Reliable transportation and commitment/ability to travel to Tukwila and POD locations listed above required

Training

Schedule:

• 12 weeks, Monday‑Friday
• Flexible shifts between 8:00 AM – 6:30 PM

Post‑Training

Schedule:

• Flexible shifts between Monday‑Friday: 8:00 AM – 6:30 PM
• Up to 3 Saturdays per month: 8:30 AM – 1:30 PM

Minimum Qualifications:

• Bachelor's Degree or equivalent related experience
• Minimum two years of experience in a sales‑oriented, financial, or retail environment

Desired

Qualifications:

• One year of experience in a financial institution
• Spanish language fluency highly desirable
• Thorough understanding of the sales process and ability to manage a sales pipeline efficiently
• Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously
• Ability to successfully complete 12‑week in‑house training program after hire
• Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions
• Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered
• Proficient verbal and written communication skills…