Retail Sales Associate

About this Role

The CHEF’STORE Sales Associate helps maintain an atmosphere of superior customer service, promoting the US Foods strategy:
Great Food, Made Easy. We rely on our team to promote and exemplify the US Foods Cultural Beliefs:
Deliver Excellence, Stop Waste, WIN Together, Speak Up and You Matter. As a key member of our team, you will fill a variety of roles, including Cashier, Stocker, and Customer Courtesy, and must be passionate about service and model this behavior in all aspects of job performance.

• Front end of the store, selling merchandise and assisting customers through the checking out process.
• Sales floor in our Meat/Frozen department, Produce/Dairy department, Dry Goods/Culinary Equipment & Supply department.
• Replenishing freight and rotating product in any department.
• Assist during special store events, such as Vendor Fairs, sales floor resets, and inventory processes.

• Ensure all customers have an impeccable CHEF’STORE experience by developing and maximizing relationships with the store’s customers. Utilize all tools and skills learned in the CHEF’STORE Way training and model the behavior in the store.
• Perform sales and cash functions in the POS accurately and efficiently, including scanning merchandise, weighing product as needed, and looking up items that will not scan. Report any discrepancies to Front End Lead or Manager of Day (MOD).
• Perform cart‑to‑cart transfer of all products at checkout, including a visual inspection for product tampering.
• Verify cart contents versus purchases as a receipt checker when customers leave the store.
• Perform store opening and/or closing functions at the front end based on assigned shift.

• Focus on increasing sales and managing shrinkage. Work with customers to ensure they find the products they need and are informed about all other services available.
• Assist in receiving inventory shipments and stocking shelves neatly and orderly, ensuring proper rotation and product quality audits. Report low stock levels to store management.
• Properly label all merchandise, including blaster tagging for unscannable items, applying catch‑weight labels, and affixing PLU tags to produce.
• Replenish sales floor daily by down‑stocking freight from top stock, using FIFO. Move product using reach trucks or pallet jacks as needed.
• Utilize computer programs such as Microsoft Word and Excel, and proprietary software as required.
• Ensure all products are accessible, visually appealing, and constantly available.
• Assist with price changes as directed by the Pricing Lead and Store Management.
• Assist in the opening and closing duties of the store.
• Participate in the inventory and cycle count process as needed.

• Maintain a safe environment for staff and customers by following safety policies and practices. Notify store management of any safety issues and correct them if possible.
• Maintain cleanliness of the sales floor, front end, and restrooms using cleaning equipment.
• Maintain cleanliness of the parking lot and store entry area.
• Gather carts from the parking lot and cart corrals and bring them back to the designated area, ensuring all are clean and operable.
• Perform additional duties as assigned by Store Management.

• N/A

• Internal:
  Interact with employees at all levels of responsibility throughout the company.
• External:
  Interact with customers and other service and product providers.

• Work is performed in a retail store setting, open to the public. Exposure to outside weather conditions, including inclement weather, may occur.
• The noise level is usually moderate. Work is typically performed on a level surface; the use of a ladder or working on an elevated surface may be required as needed.
• Temperature ranges from
  -10 to 85 degrees.
• Must physically interact with customers.

• Minimum 6‑12 months experience as a retail cashier and/or stocking.
• Minimum one year experience selling and/or customer service preferred.

• Desire and ability to deliver exceptional customer service; adaptability and willingness to assist other…