Training Manager

GENERAL

PURPOSE:

The Training Manager serves as a key organizational leader responsible for shaping the learning vision, development and execution of strategic learning plans, and ensuring alignment with the Center's goals. This role requires a proactive leader who inspires teams, drives engagement and accountability, and fosters a culture of continuous improvement.

ESSENTIAL JOB FUNCTIONS:

• Manage all aspects of comprehensive training program to develop and enhance employee performance.
• Provide oversight, direction and development of training projects, on-going training programs and initiatives to various internal and external stakeholders.

• Conduct comprehensive needs assessment from an organizational perspective to analyze and identify training needs and develop strategies for non-training problems and make recommendations for improvement.

• Champion organizational change through targeted learning initiatives.
• Administer Quality Assurance (QA) program and make data-driven decisions to refine training programs and improve employee performance.
• Oversee the CTO Program which includes coaching and mentoring to develop and enhance performance, assignment of duties, evaluating performance, and recommendations of inclusion or termination of participants from the program.
• Oversee the scheduling, registration, and coordination of in-service and off-site training classes for employees across all departments.
• Manage training and certification programs (APCO, WA State, CALEA) to ensure compliance with accreditation standards and maintain accurate records per federal, state, and agency requirements.
• Perform related work, special projects or other duties as assigned.

REQUIRED KNOWLEDGE OF/SKILL IN:

• Knowledge of local, state, and national training standards.
• Principles and practices of effective training techniques, curriculum development, adult learning styles and classroom instructional techniques.
• Effective project management and strategies, assessment, implementation and methods of delivery.
• Effective evaluation of training participants.
• Development of course materials and related tools.
• Effective oral and written communication.
• Provides input for and manages bi-annual training budget.
• Provides information to support the training and performance reimbursement for King County Emergency Medical System (KC EMS) contract.
• Familiar with the terms of collective bargaining agreements and correctly administers as needed.

REQUIRED ABILITY TO:

• Be reliable, dependable and report to work on a consistent basis.
• Must be able to work nights and weekends.
• Ability to manage, coordinate, and prioritize projects and training efforts simultaneously in a fast-paced environment.
• Maintain high level of confidential and sensitive information in a discrete and professional manner. Provide high level of professionalism and customer service to all internal and external contacts.
• Efficiently enter and retrieve data from computer systems.
• Develop and maintain computer files, databases and remain current with software changes.
• Participate and contribute in various management level meetings and serve as liaison for training related programs.
• Follow regulations, procedures and policies.
• Take initiative, meet timelines, and be self-motivated with minimal supervision.
• Work through complex technical tasks involving various public safety communications systems.
• Speak and write the English language correctly and fluently.
• Represent the Center at local, state and national professional organizations to include participation in task force/work groups and committees.
• Travel by car and air for training related meetings or conferences.

REQUIRED EDUCATION AND EXPERIENCE:

• Experience designing and delivering training programs using adult learning theories and instructional design best practices.
• Five (5) years in a supervisory or leadership role.

DESIRED QUALIFICATIONS:

• Any combination of relevant education and experience which would demonstrate the individual's knowledge, skills, and ability to perform the essential duties and responsibilities listed.
• Bachelor degree in Public Administration or related field.

LICENSES AND CERTIFICATIONS:

• Valid driver's license
• 32-hour CTO Course (required within 12 months of hire).
• 40-hour Instructor Development Course (required within 24 months of hire).

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a typical office environment, which includes a technical workstation, a computer room with a controlled environment, as well as working with internal and external customers onsite. The noise level is usually moderate with frequent interruptions. Ability to travel, sometimes overnight by car or aircraft.

While performing the duties of this job, the employee is regularly required to sit for extended…