Senior Business Support Analyst

Job Description

Responsible for the analysis, maintenance, development, and support of the business needs and requirements for the Standards, Quality, and Field Engineering teams. Responsible for technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of processes, reports, technologies, and database systems used throughout the department. Support in the review and assessment of invoices for contracted engineering work or procured tools or equipment.

Will support multiple departments in driving forward project management activities, data gathering and presentation support, process development and support, and other larger corporate initiatives. Will also support various Technical Communications activities support, including helping updating of websites, online forms, and various standards including the Mat Cat.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

• Uses advanced analytics and/or statistical methods to study and analyze available data and processes to determine trends, root causes, metrics, and leading and lagging indicators.
  • Responsible for analyzing, trending, forecasting, and/or tracking department/program performance and data statistics.
  • Develops metrics and ongoing analysis for team support and improvement.
  • Assesses current practices and develops new modeling approaches, tools, and process improvement techniques.
• Leads and supports cross-functional projects to improve/enhance/implement system solutions to business processes.
• Builds strong relationships with internal and external stakeholders and constituents.
• Manages multiple assignments with timely completion and high quality, valuable results. Leads project teams on various related projects/initiatives, as well as business case documentation.
• Develops and applies process improvement methodologies to business processes and procedures.
• Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required.
• Performs other duties as assigned.

• Web site (new main pages/changes of note).
• Metrics, KPI, and dashboard support (Power
  
  BI).
• Organization of team resources, such as Teams sites, Open Text, or physical storage resource areas.
• Backup/co-owner for department inboxes.
• Co-approver of IAM requests.

• IT and Operations Technology (OT) support.
• Assistance in coordinating Field Engineer data analysis, quality checking, and archiving.
• Analysis and data entry support involving new commodities and SAP.
• Assistance with authoring reports, such as WORD articles, RCAs, whitepapers, or other reports.

Project management assistance.

• Associate’s degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience.
• Experience working with relational database systems (querying, analysis, reporting).
• Solid written, interpersonal, and group communication skills.
• Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos.
• Excellent problem solving skills.
• Project management skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication and customer service skills.
• Strong time management and organizational skills.
• Experience in providing guidance and direction to lower staff.
• Ability to take initiative and work both independently and as part of a team to accomplish objectives.

• Bachelor’s degree in related field.
• Experience leading projects or smaller teams.
• 7 years utility-related experience.
• Related business‑specific experience may…