Microsoft 365 Engineer

Are you a Microsoft 365 powerhouse ready to take ownership of the internal platforms that keep our city departments running? We are looking for a dedicated professional to manage the collaboration and communications ecosystem that serves our entire municipal staff. This role offers the opportunity to handle high-level configurations and voice routing. You'll have the autonomy to manage a complex, compliance-focused infrastructure where your work directly ensures the city departments can communicate without a hitch.

If you're ready to trade the "standard corporate grind" for a stable, mission-driven role where you are the recognized authority on collaboration tech, we want to see what you can do.

Please note that the person selected will take part in a rotating on-call schedule and this role is primarily on-site.

This is a full-time benefited position that is not represented by a union.

** Cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position. Please note that you cannot attach documents to your application after it has been submitted.

If you have any questions or concerns regarding your online application, please call our office at  and we will do our best to assist you.**

$9,763.00 - $11,892.00 per month, depending on experience

Under the direction of the Network and Operations Manager, serve as the primary technical resource for Microsoft 365 collaboration and communications services in a government environment, with a focus on Microsoft Teams, Teams Phone, SharePoint Online, and related collaboration workloads. This role is responsible for the engineering, administration, and operational support of these services while working in coordination with designated administrators responsible for Exchange Online, Security, Identity, and other Microsoft 365 service areas.

This position is suited for an experienced systems engineer with strong hands‑on expertise in Microsoft 365 collaboration and voice services who can operate independently, follow established change and security controls, and work effectively in a structured, compliance-focused public‑sector setting.

Work is performed under minimal direct supervision. While performing the essential duties of the job, the incumbent may be exposed to a variety of individuals with different personalities and different levels of technical expertise, who may be irate or hostile. The incumbent must deal with issues in a professional manner and demonstrate tact, patience and courtesy at all times when servicing departments, city employees and vendors.

Serve as the primary engineer for Microsoft 365 collaboration and communications services, including:

• Microsoft Teams (governance, policies, meetings, apps, and integrations)

• Teams Phone (Direct Routing, Operator Connect, call queues, auto attendants, voicemail, voice routing, and emergency calling)

• SharePoint Online

• One Drive for Business

Configure, deploy, and support Teams Phone capabilities, including user and number provisioning, policy management, call flow design, and PSTN integrations.

Perform advanced troubleshooting for Teams and Teams Phone issues, including call quality, audio/video performance, connectivity issues, and service‑impacting incidents.

Administer Microsoft 365 collaboration and communications services and coordinate with other domain administrators (Exchange, Security, Identity) for tenant‑wide configurations and changes.

Develop and maintain technical documentation, including system configurations, procedures, runbooks, and troubleshooting guides.

Respond to and resolve service requests and incidents in accordance with established SLAs and IT service management practices.

Participate in scheduled maintenance, service upgrades, feature rollouts, and continuous service improvements.

Coordinate with internal teams, vendors, carriers, and service…