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Field Service Engineer – Kent
Job in
Kent, King County, Washington, 98089, USA
Listed on 2026-01-12
Listing for:
Kyocera Group
Part Time, Seasonal/Temporary
position Listed on 2026-01-12
Job specializations:
-
Engineering
Field/Service Technician
Job Description & How to Apply Below
Field Technical Support Specialist - Print Services - Kent
Based
:
Kent
Department: ICT Services
Reporting to
:
Regional Service Manager
Contract
:
Permanent
The purpose of this role is to provide technical field support to accounts in the Kyocera group.
- Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs
- Effectively investigate and rectify faults reported by KMDS and channel partner end users
- Perform device installation routine maintenance and modifications/updates as required
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary – e.g., holiday, sickness, busy periods
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Build relationships with key stakeholders within KMDS accounts at all times
- Ensure boot stock and/or site stock is maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
- Adhere to all Kyocera policies and procedures.
- Adhere to customer health and safety policies and procedures when on site.
- Work and conduct should always align with Kyocera core values and philosophy.
- Any other tasks related to technical support as directed by your line manager
What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2
Work Scheme – salary sacrifice scheme to purchase bikes at a discount - Electric Car Scheme
- Lifeworks – Access to discounts / perks
- Eye Care – Access to money off for glasses and sight test
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