Public Services Assistant - Kent

Public Services Assistant (PSA)

Job Number:

Location: Kent Library;
Kent Panther Lake Library (Kent, Washington)

Job Summary: The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services. The PSA provides assistance in person, online, and over the phone, works in circulation, handles technology, maintains library equipment, de‑escalates patron disputes, enforces the Patron Code of Conduct, and supports specialty services such as Peer Service Specialists and Welcoming Center.

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance.
• Assists patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom and responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

• Associates or technical degree or certificate.
• Three years’ experience in a library or other service‑oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Valuing Diversity, Customer Focus, Ethics, Professional and Technical Knowledge, Approachability, Dealing with Ambiguity, Teamwork/Collaboration, Composure.

Tues: 12:15‑8:15 PM (Kent Panther Lake Library)
Wed: 12:15‑8:15 PM (Kent Library)
Thu: 11:15‑6:15 PM (Kent Library)
Fri: 9:15‑6:00 PM (Kent Library)
Sat: 10:15‑6:00 PM (Kent Panther Lake Library)

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

KCLS welcomes reasonable accommodations for persons with disabilities. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Frequently stand and walk; occasionally sit. Frequently reach at chest level; occasionally lift up to 10 lbs and sometimes up to 35 lbs. Use hands and fingers for frequent typing. Use computer monitor for extended periods. Bend, twist, and squat as needed. Perform light to moderate force cart movements. Travel between assigned work locations may be required.