Documentation Specialist

Documentation Specialist - temp (possible conversation to full-time employee)

Kent, WA - on-site, Monday - Friday

• Medical, dental and vision insurance
• Competitive hourly pay
• Earn Paid Time Off (PTO)

We’re looking for a detail‑oriented, customer‑focused professional to manage customer documentation and support end‑user inquiries. This on‑site role requires strong communication skills, accuracy, and the ability to work independently in a fast‑paced environment.

• Maintain organized, accurate customer records in One Drive (contracts, routing guides, compliance docs).
• Respond to consumer inquiries via email, phone, and mail; coordinate replacement shipments as needed.
• Communicate clearly and professionally in all situations.
• Use internal/external resources to complete tasks efficiently.
• Deliver high‑quality work with strong attention to detail and precise data entry.
• Apply sound judgment and problem‑solving skills while managing multiple priorities.
• Build strong relationships with internal teams and external partners.

• Experience in customer service, admin support, or documentation management.
• Excellent verbal and written communication skills.
• Strong organizational skills and accuracy in data entry.
• Proficiency with Microsoft Office and One Drive.