Customer Success Representative

Overview

Customer Success Representative, Baden Sports

About Baden
At Baden Sports we believe that in Play, we find that rare convergence of body, mind, and spirit. Play connects us to our family, our communities, and our friends and in it, we find purpose and learn the meaning of sacrifice, teamwork, and perseverance. It is our Mission to create products that athletes love, inspiring play in all that we do.

Our team thrives on this mission and pursues it through passion, creativity, and innovation.

Description
Role:
Customer Success Representative, Baden Sports
About Baden:
At Baden Sports we believe that in Play, we find that rare convergence of body, mind, and spirit. Play connects us to our family, our communities, and our friends and in it, we find purpose and learn the meaning of sacrifice, teamwork, and perseverance. It is our Mission to create products that athletes love, inspiring play in all that we do.

Our team thrives on this mission and pursues it through passion, creativity, and innovation. Located in Kent, Washington, Baden Sports has a 45-year history of building world-class sporting goods. Come join us as we continue to build the team of the future.

About this role
Baden is looking for the perfect person to serve as a Customer Success Representative at our Kent, WA headquarters. This role will include customer support and interaction, order entry, order tracking, and answering phones, among other responsibilities. In addition to supporting the Baden Sports brand, this role will also provide support for our Axe Bat brand. This person loves engaging with people and helping them have the best possible experience with Baden Sports and Axe Bat, whether they are employees, customers, or suppliers.

This person is a great communicator, extremely organized, and embodies our “One Team Winning Together” philosophy in all that they do.

Responsibilities

• Answering incoming phone calls for assigned customer base
• Entering orders into Baden’s ERP system
• Working with product development team to create custom layouts
• Tracking orders to provide customer visibility
• Providing inventory availability for assigned customer base
• Processing claims and returns
• Provide Sales Support for our sales team

About You

• You are entrepreneurial and working in a fast-paced business environment excites you
• You are detail and process oriented
• You adapt well and encourage positive change
• You handle confrontational situations effectively and respectfully
• You are motivated by purpose and being part of a team
• You are collaborative and recognize that we win and lose as a team
• You are a problem solver and always look for a better way
• You are passionate about Baden’s vision, mission and values

Required Education, Experience And Skills

• Bachelor’s degree or equivalent job experience in a related field
• Fluency in English (written and spoken) and strong communications skills
• A passion for and experience in American team sports is a big plus
• Proficient in standard business computer applications (e.g. MS Office, CRM, ERP systems)
• Must have strong creative thinking and analytical skills
• Ability to build positive working relationships across all levels of the organization
• Customer focused

Other Stuff

This role is full-time onsite at Baden’s headquarters in Kent, Washington. Baden offers a casual work atmosphere for passionate people. We offer health, dental, 401K matching, product discounts, a batting cage, and an enthusiasm for being involved in sports in all forms.