Property Specialist - Cascade Homes; Kent

Overview

Are you looking for more than just a job? Looking for an opportunity to be passionate about what you do while providing resources to your community? Do you have great attention to detail and enjoy providing exceptional customer service? And are you someone that thrives in a fast-paced environment? If so, this position may be for you!

King County Housing Authority is currently recruiting for a dedicated mission driven individual to fill our Property Specialist position to support our Cascade Homes portfolio in Kent, Washington. The successful candidate will be providing customer service and administrative support. The Property Specialist is a key role in the housing program. We are looking for an individual that enjoys working with people, can multi-task and will thrive in a role performed onsite at the housing properties.

The work will include a variety of assignments including working with diverse tenants, tenant file processing and administrative and office support functions.

The successful candidate will be:

• Assisting a vibrantly diverse tenant and applicant population by answering questions; taking complaints and/or requests for work orders; and referring people as necessary based on individual issues presented.
• Processing tenant files and performing administrative and office support functions.
• Processing continuing eligibility for housing assistance; calculating rent based on program requirements and submitting the information to the Senior Property Manager for approval.
• Documenting and maintaining case files and on-line records.
• Entering, tracking and closing work orders for maintenance requests as well as time records for property staff.

This role is performed under the general supervision of the Property Manager; however, much of the tenant contact is handled by the Property Specialist.

• Serve as the main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answer questions, make recommendations and refer to appropriate department or individual based on needs.
• Process annual and interim reviews of tenant eligibility to assure compliance with HUD regulations; track and process completion with tenants; verify income, criminal history, and landlord history; calculate household income to determine tenant rent; complete tax credit paperwork with tenants.
• Manage and maintain resident files and records; ensure scanning and indexing of resident paperwork is done in a timely manner and consistent with policy and procedures; track outstanding purchase orders.
• Perform tenant accounting authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.
• Coordinate with vendors; schedule services; create purchase orders for goods and supplies; take work orders from tenants and alerts maintenance staff; assist in inspections; request service for routine vendor repairs; schedule annual testing and inspections of fire extinguishers, alarms, back flow testing and storm water catch basin; schedule pest control treatments and maintains logs.
• Process move outs; schedule move out inspections; prepare charges and move out statements for residents; contact new resident and coordinate move-in date; create packets for new move-ins; schedule lease signing for manager; process move-in into the computer system; receive and process transfer requests when needed.
• Assist property manager with organizational initiatives, special projects, and daily operations; act as Property Manager in their absence.

• High School Diploma or GED AND
• Minimal experience in customer service, public office or housing, tax credit programs, working in a team environment OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
• Proficiency using MS Office…