Caseload Assistant | Community Health NHS Foundation Trust

Overview

The Urgent Care Service prevents avoidable hospital admissions. People unwell at home may require an urgent response or increased level of support to help them avoid a hospital visit. GPs and other healthcare professionals may refer to our service if they become concerned about your health and welfare. We aim to respond to referrals within two hours and will arrange to visit to assess, diagnose, treat and implement care strategies that will enable patients to remain safe and well in the comfort of their own home.

In many cases, we are able to support individuals in avoiding numerous and sometimes distressing trips to A&E. Alternatively, patients may be referred to the Urgent Care service following a discussion at a Single Point of Assessment Team (SPOA), an initiative aimed at integrating the Ambulance Service, Local hospital trusts and community teams within Kent, where treatment pathways are agreed as an alternative to hospital attendance.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

• Support locality leads with the day-to-day running of the team and work closely with Caseload Coordinators to manage referrals into the Urgent Care Service (H@H and UCR).
• Monitor team capacity, coordinate visits, manage incoming calls and queries, and escalate issues when required.
• Undertake basic triage using clinical algorithms, allocate work across the team, and support clinical staff during daily handovers and weekly caseload reviews.
• Work flexibly across East Kent within a multidisciplinary team and participate in a seven-day shift pattern.
• Create and transfer confidential patient information within the Electronic Patient Record system, adhere to Trust policies such as Information Governance, and contribute to KPI data collection.
• Support lone-working safety procedures, maintain clinical equipment records, assist other teams when the Caseload Assistant is absent, and monitor service delivery, escalating concerns as needed.

• Rated ‘outstanding’ by the CQC, with a commitment to compassionate, aspirational, responsive and excellent patient care.
• We value equity, diversity and inclusion and welcome applications from diverse backgrounds and experiences. Information on protected characteristics is collected in support of equality and inclusion initiatives.
• We offer flexible working and invite discussions on arrangements that suit both the organisation and individuals.
• At this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

As a community Trust, many of our roles require individuals to drive to perform duties. If driving is a requirement, you will be asked to confirm that you hold a full UK driving licence (or a full driving licence issued by an EU country). We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team for assistance.

The job description and person specification provide all the information about this role. Please review the criteria in the person specification and demonstrate in your application how you meet them. If an alternative format is needed, contact our recruitment team. All information supplied should be true and accurate to the best of your knowledge.

Still have questions? The recruiting manager’s contact details can be found in the job advert. We encourage timely applications, as vacancies may close early if there is high interest.

At KCHFT we strongly encourage colleagues who have direct or social contact with patients to be fully vaccinated to protect staff and patients.

Find out more about the community difference here. Good luck! We look forward to meeting you and welcoming you to #team

KCHFT, #cometocommunity.

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