Automotive Service Advisor

Established Main Dealer

* Based in Ashford, Kent

* Salary Details:
Circa £30k Basic Salary + Bonus

* Working Hours:

Monday to Friday 8am - 5.30pm - No Weekends!

At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team.

This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach.

Key Responsibilities:

* Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs

* Act as the primary point of contact for customers throughout their service journey

* Accurately record customer vehicle details and service requirements into the dealership’s system

* Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust

* Coordinate with workshop staff to establish realistic service and repair timelines

* Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly

* Assist with the preparation of invoices and finalising service transactions efficiently

* Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate

* Contribute to the overall smooth operation of the service department, supporting team members as needed

Skills & Experience Required:

* Previous experience as a Service Advisor within an automotive environment

* Strong customer service skills with an empathetic approach to client needs

* Excellent communication and interpersonal skills

* Good organisational and time management abilities

* Ability to explain technical information clearly to customers

* Proficient with dealership management systems and Microsoft Office suite

* A professional appearance and a positive attitude

If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service