Service Administrator

Our client the UK’s leading designer, manufacturer, and installer of bespoke physical security products are looking for a motivated and experienced Service Administrator to join their team on a temp to perm basis

Location:

Dartford, Kent (office based role)
Salary:
up to £40,000 dependant on experience + increase following completion of successful probation

Contract:

Temp to Perm

Hours:

9am – 5pm Monday to Friday
Benefits:
25 days annual leave + bank holidays, access to employee health scheme, pension
  
Reporting into the Head of Customer Service you will be providing end-to-end administrative control of service jobs once the engineer has attended.  This role ensures that every job is progressed to completion through strong ownership, accurate system control and proactive customer communications.

As the Service Administrator you are responsible for controlling the highest-risk part of the service workflow:  Engineer report sheets, close-out, quotations, purchase order processing, parts ordering, customer communication and return visit readiness.  Your aim is to ensure nothing stalls in between stages and that customers receive clear updates at each milestone so they do not have to chase.

Key Responsibilities , but not limited to:
 
Review all engineer report sheets for completeness, accuracy and customer requirements, returning to engineers for correction and tracking completion
Issue closeout documentation to the customer where no further action is required
Identify jobs requiring a quote prior to completion and create / send quotes promptly
Maintain a live list of quotes issued and proactively chase where appropriate
On receipt of customer PO, process promptly and confirm order progress internally
Order parts / equipment with suppliers, validate lead times and track delivery dates
Maintain live parts order list
Proactively manage all customer communication, ensuring milestone communication is consistently issued
Maintain accurate job statuses and notes within the system so operational picture is clear
Support daily end to day review by highlighting ageing jobs, blockers and required actions
Identify recurring failure points  Our ideal applicant will have/be;
 
Strong service administration experience in field service / maintenance / engineering environment but will also consider strong administration support experience outside of this
Confident producing quotations, processing orders and managing parts supply chain actions
Excellent communication and interpersonal skills
High attention to detail (able to spot missing information)
Strong organisational skills and able to prioritise – managing multiple jobs in parallel
Strong Microsoft office skills (mainly Word and Excel) and ideally you will have used a CRM or service platform    
eSift have been appointed as the resource partner and we are managing this role on behalf of our client.

To apply for this position please click on the “apply now” button below.  Your CV will then be held on our central database, if for any reason you do not wish us to retain your details, please contact us via (url removed)