Operations Coordinator

Benefits

• 401(k) matching
• Free uniforms
• Paid time off
• Signing bonus

Ace Handyman Services SE WI is part the Ace Hardware Team. As we continue to grow, we are looking for highly organized and motivated candidates to serve as Operations Coordinators to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization.

Here is just some of what we have to offer:

• Pay range of $19-23
• Paid Vacation
• Matching 401(k)
• Performance bonuses
• Advancement and growth opportunities
• Bonus Program

• As an Operations Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability.
• You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
• Respond to job leads in a timely manner, this is a high volume call position
• Coordinate the schedule and material ordering for multiple craftsmen and projects
• Utilize our dispatching & schedule management software
• Interact with customers calls as needed and following up with past customers
• Perform paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

• We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and other team members. You will also need a strong solution-focused attitude and be quick on your feet.
• High school diploma
• 5+ years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten-key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• Service Titan experience, a plus
• Dispatching experience, a plus

Build fun and rewarding career with an industry leader!

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.