Operations Manager

Operations Manager

Job

257595

Posted

26-Jan-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

Detroit - Michigan - United States of America, Kenosha - Wisconsin - United States of America

*
* About the Role:

*
* CBRE is seeking a highly motivated and experienced FM Engineering Operations Manager to lead and manage a team providing critical technical and operational support to a major telecommunications client. This is a vital role within our team dedicated to ensuring the client's critical infrastructure functions flawlessly. You will be responsible for overseeing all aspects of the team's performance, from daily operations and maintenance to staff development and client relationship management.

This position is part of the Engineering and Technical Services job function, responsible for providing support, preventive maintenance, and repairs on equipment and systems.

** What You'll Do:*
* + Lead and Supervise:
Provide formal supervision to employees, fostering a positive and productive work environment. Monitor the training and development of staff, conduct performance evaluations, and provide coaching to enhance individual and team performance. Oversee the recruiting and hiring of new employees to build a strong team.

+ Operational Excellence:
Coordinate and manage the team's daily activities, including establishing work schedules, assigning tasks, and cross-training staff to ensure operational efficiency. Set and track staff and department deadlines, ensuring timely completion of tasks. Mentor and coach team members as needed.

+ Client & Stakeholder Management:
Maintain strong relationships with the telecommunications client, partners, and other stakeholders, ensuring their needs are met and exceeding expectations.

+ Financial Management:
Manage the profits and losses of the department or a specific division, ensuring fiscal responsibility and efficiency.

+ Strategic Planning:
Develop goals and initiatives to direct the department's course, aligning with both CBRE and client objectives.

+ Policy Implementation:
Guide managers in implementing company initiatives and policies, ensuring consistency and adherence to established procedures.

+ Process Improvement:
Evaluate company processes and procedures to identify and resolve issues, continuously seeking opportunities for improvement.

+ Compliance & Documentation:
Ensure business operations are implemented based on established procedures and maintain accurate regulatory records and paperwork.

+ Leadership & Influence:
Lead by example and model behaviors that are consistent with CBRE RISE values (Respect, Integrity, Service, and Excellence). Influence parties of shared interests to reach agreements and achieve common goals.

+

Cross-Functional Collaboration:

Apply knowledge of your discipline and how it integrates with others to achieve team and departmental objectives.

+ Problem Solving:
Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes, ensuring minimal disruption to client operations.

** What You'll Need:*
* + Bachelor's Degree preferred with 3-5 years of relevant experience in facilities management or a related field. In lieu of a degree, a combination of experience and education will be considered.

+ Proven experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is highly preferred.

+ Excellent communication skills, with the ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and effectively handle challenging situations.

+ Strong leadership skills to motivate the team and positively impact the quality, efficiency, and effectiveness of the job discipline and department.

+ In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.

+ Exceptional organizational skills with a strong inquisitive mindset, demonstrating a proactive approach to problem-solving.

+ Advanced math skills, including the ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

** Why Join CBRE?*
* + At CBRE, we are committed to providing our employees with a rewarding and supportive work environment. As an FM Engineering Operations Manager, you will be part of a dynamic team that values collaboration, innovation, and professional growth. We offer a comprehensive benefits package, including:

+ Competitive salary and performance-based bonuses

+ Comprehensive health, dental, and vision insurance

+ Paid time off and holidays

+ 401(k) retirement plan with company match

+ Professional development and training opportunities

+ Opportunities for career advancement within a global organization

+ A collaborative and supportive…