Information Services Support Technician

Information Services Support Technician Position Purpose

• Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned Help Desk requests. Independently manages assigned large-scale projects.

• Associate Degree:
  Computer Operations or equivalent work experience

• 3 to 5 years

• N/A

• Minimum of two (2) years of experience in computing concepts and networking.
• Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
• Demonstrated written and oral communication skills.
• Ability to organize, analyze, problem-solve complex technical issues and educate.
• Knowledge of TCP/IP, Ethernet topology, VLAN’s, and VPN’s.
• Knowledge of unattended or single-image deployment.
• Knowledge of Windows desktop operating system.
• Understands Active Directory functionality.
• Knowledge of large scale environments.

• Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
• Provides exemplary customer service to all users.
• Documents and resolves all assigned Help Desk requests in appropriate time frame.
• Assists the Network Engineer in the set up, testing and installation of new systems/applications.
• Independently manages assigned large-scale projects.