Desktop Support Engineer
Job in
Kenosha, Kenosha County, Wisconsin, 53142, USA
Listed on 2026-02-28
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Working knowledge for enterprise ticketing tool like Service Now
- Monitor and report on User experience.
- Report on Workstation image deployments and patch compliance metrics
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