Desktop and Mobility Support
Job in
Kenosha, Kenosha County, Wisconsin, 53142, USA
Listed on 2026-02-28
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
Must Have Technical/Functional
Skills:
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of end user devices.
- Resolve technical issues related to Windows 10/11, iOS, and Mac operating systems and standard software components such as MS Office, VPN, Anti‑Virus, Skype, etc.
- Provide support in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks.
- Deploy device drivers and Windows patch updates.
- Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end user devices.
- Manage the security compliance health status of end user workstations.
- Monitor security patching status and remedy deficiencies proactively.
- Diagnose, troubleshoot, resolve, and escalating supported software, hardware and peripheral incident calls assigned from the Service Desk team.
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
- Investigate desktop level incidents and identify root causes to provide solutions.
- Deploy, monitor, and report on device drivers including BIOS and utilities.
- Support Windows 11 feature upgrade using modern management techniques (Intune/Auto Pilot).
- Work with enterprise ticketing tools such as Service Now.
- Monitor and report on user experience.
- Report on workstation image deployments and patch compliance metrics.
$60,000 - $65,000 per year
TCS Employee Benefits Summary- Discretionary annual incentive.
- Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans.
- Family support: maternal & parental leaves.
- Insurance options: auto & home insurance, identity theft protection.
- Convenience & professional growth: commuter benefits, certification & training reimbursement.
- Time off: vacation, time off, sick leave & holidays.
- Legal & financial assistance: legal assistance, 401k plan, performance bonus, college fund, student loan refinancing.
Bachelor of Computer Science
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