Medical Assistant

We are hiring a full-time Medical Assistant for our Washington Road location.

Position Summary

The Medical Assistant (MA) has a vital role within the KCHC/Pillar Health integrated care team model. As a key assistant to an assigned care provider(s), the MA ensures a well‑prepared, patient and family centered, safe, timely and efficient office visit. The MA works in the context of a care team that is co‑managed by the Medical Provider and the Registered Nurse‑Care Coordinator (RNCC) to ensure effective management of a patient panel using proactive and planned care goals while also coordinating the care team necessary to achieve them.

The MA will perform delegated clinical, clerical, and administrative duties within the supervising physician’s scope of practice consistent with the MA’s education, training, and experience. Such duties shall be active and continuous but shall not necessarily require the physical presence of the supervising physician at the time and place that the services are rendered. The MA may receive duties delegated by the RNCC.

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem from time to time.

• Performs clinic opening procedures at the start of each clinic day to ensure it is prepared for the planned patient care.
• Performs exam room turnover between patients to ensure the room is clean, and contains equipment and supplies required for the next scheduled visit.
• Performs terminal cleaning and restocking at the end of the day and as needed based on volume.
• Maintains general facility integrity and cleanliness in accordance with environment of care standards.
• Applies infection control practices including but not limited to hand hygiene, isolation and masking requirements, cleaning, and sterilization procedures.
• Participates in the maintenance of supply par level stocking and reordering.
• Ensures clinical equipment and instruments are in good working order and maintained in accordance with manufacturer recommendations.

• Reviews daily schedule and patient records for anticipated screening, needs, or other issues to be addressed during the visit.
• Ensures availability of required patient information during the planned visit. Collects information that is missing before the provider visits.

• Facilitates flow of the patient visit to maintain an on‑time patient schedule and efficiency of care for scheduled appointment length and purpose.
• Greets patient and family members applying customer service standards in all interactions. Ensures privacy and comfort in preparation for the provider visit.
• Performs complete patient rooming process including documentation of general and age specific data, vial signs, and other measurements.
• Ensures pre‑visit documentation for provider to complete the visit based on screenings or other requirements.
• Completes medication reconciliation and pending refills as needed.
• Follows up on overdue labs per policy.
• Listens to provider’s voicemail at the beginning of every shift, midday and one hour before the end of each shift. Responsible for returning all calls to the patient to answer their concerns or, if unable to answer patient concerns, bring them to provider or RNCC.

• Assists medical provider with patient examinations, treatments, tests, and procedures utilizing appropriate clean or sterile techniques.
• Documents accurately according to PCHM standards.
• Reinforces instructions and ensures patient is provided with an after visit summary.
• Provides reinforcement and instructs patient and/or family regarding follow‑up for continued testing, referrals, and next visit.
• Schedules patient for next visit as directed.

• Administers ordered injections and immunizations in accordance with policy and procedure.
• Documents medication administration in accordance with policy and procedure.
• Ensures immunization information properly reflected in the Wisconsin Immunization Registry.
• Properly obtains and…