Phlebotomy Supervisor

Phlebotomy Supervisor – Kenosha, WI

Work schedule:

Monday to Friday, 4:30 AM‑5:00 PM with rotational weekends.

Pay range: $62,000+ per year. Salary offers are based on relevant skills, training, experience, education, and certifications. Successful candidates may be eligible for annual performance bonuses.

The Supervisor will oversee Patient Services functions including Mobile Phlebotomy, In‑Office Phlebotomy, and Patient Service Centers. The role involves training personnel, daily operations, staffing, safety, and maintaining a professional environment.

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Federal, State & local licensure requirements are met, working with QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits and QA audits at all assigned PSCs/IOPs and mobile phlebotomy sites.
• Relocates/open/ closes PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in interview, selection and hiring of new employees.
• Provides training, coaching, supervision and development of staff.
• Monitors employee performance; provides corrective action and counseling as required; performs mid‑year and annual performance appraisals.
• Holds regular meetings for staff communication.
• Ensures employees meet requirements for driving on company business.
• Tracks and enters time/attendance of employees.
• Prepares schedules with minimal overtime and maintains coverage.
• Prepares month‑end reports.
• May train and onboard new clients.
• Investigates, resolves and responds to customer complaints.
• Ensures Quest improvement and/or standardization initiatives are implemented.
• Assists in preparing annual budget and maintains budget control.
• Participates in fiscal responsibility and cost containment programs.
• Participates in process improvement teams.
• Organizes and leads projects with cross‑functional groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• Performs other duties as assigned.

• Minimum two years of supervisory experience or demonstrated leadership experience.
• Minimum five years of experience in phlebotomy, laboratory or other healthcare environments.

• Customer service in a retail or service environment.

• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; occasionally up to 40 pounds; carrying up to 15 pounds for several minutes.
• Talking, vision, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.

• Ability to effectively communicate in English.

• Flexible and available based on staffing requirements; weekends, holidays, on‑call and overtime.
• Valid driver’s license with clean driving record.
• Good organization, communication, and interpersonal skills; can manage patient and employee concerns professionally.
• Capable of handling multiple priorities in a high‑volume setting.
• Proficient PC skills including MS Office applications.
• Ability to make decisions based on established procedures, with independent sound judgment.
• Ability to manage individuals in multiple geographies/locations.
• Requires travel.

Quest Diagnostics honors our service members and encourages veterans to apply. We do not accept unsolicited resumes from agencies.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.