Customer Service Rep - Bilingual French-Canadian​/English

CUSTOMER SERVICE REP – BILINGUAL FRENCH-CANADIAN

LOCATION:

KENOSHA, WI

Monday thru Friday, in office.

Start and End hours can range between 7am – 7pm.

Note:

Training approx. 8am-4:30pm-we can be flexible.

Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing.

This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.

• Associates degree, equivalent to two years related experience.
• Must possess excellent communication skills.
• The ability to consistently maintain a professional and positive attitude when dealing with customers.
• Multi-task with accuracy and promptness in a busy call center environment.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Call center customer service experience.
• Understanding of basic accounting procedures and principles.
• Product knowledge or aptitude for technical automotive applications of tools and equipment.
• Ability to interface cooperatively with customer service and all related departments.