Consolidated Veteran Services Representative; CVSR): WorkSource Columbia Basin

The ideal candidate for this position is a compassionate, organized advocate for veterans who combines strong relationship‑building skills with hands‑on case management experience to help veterans overcome barriers to employment. They are comfortable partnering with federal and community agencies, developing employer connections, and guiding veterans through career plans that lead to stable, good‑paying jobs with benefits.

This role will directly influence veterans’ ability to secure meaningful employment and stable careers by connecting them to resources, employers, and training that remove barriers to long‑term success. This position is a chance to serve those who served, while working with a broad network of partners to create measurable employment outcomes.

This role is located at 815 N Kellogg St, Suite D in Kennewick, WA and requires in‑person attendance reporting to the Work Source Columbia Basin office. Intermittent telework may be possible after a probationary period. This role also involves regular travel to conduct community outreach activities.

The Consolidated Veteran Services Representative (CVSR) connects job‑ready veterans, veterans with employment barriers, and eligible spouses to employment, training, and support services through Work Source and community partners. You will provide intensive, customer‑centered case management, coordinate with the VA Vocational Rehabilitation Program and other partners, conduct community outreach, and develop employer relationships that lead to career pathways and on‑the‑job training opportunities for veterans.

• Develop and maintain partnerships with businesses, federal contractors, Work Source teams, VA programs, apprenticeship sponsors, Veteran Service Organizations, educational institutions, and other community partners; represent Work Source at events and meetings; proactively promote veteran hiring and employment needs.
• Advocate for Priority of Service for veterans across internal programs (WIOA, Trade Adjustment Assistance) and train staff partners on Priority of Service requirements.
• Job development and employer engagement
  : identify employer workforce needs, conduct business needs assessments, contact potential employers, develop and monitor on‑the‑job training or apprenticeship agreements, and refer qualified veterans to job openings.
• Individual intake and customer‑centered planning
  : conduct interviews and assessments to determine veterans’ interests, skills, barriers, and service options; develop Individual Employment Service Plans and Reemployment Services Summaries in accordance with Title 38.
• Intensive case management for veterans with barriers using the DVOP model
  : perform detailed assessments, set short‑and long‑term goals, coordinate referrals to training and supportive services, administer and interpret skills and aptitude assessments, and guide veterans through training and credentialing.
• Deliver orientations, workshops, hiring events, and job fairs
  : design themes and marketing, coordinate logistics, recruit employers, and facilitate veteran‑focused events that connect job seekers to opportunities.
• Manage employer‑veteran matching and referrals
  : screen resumes and applications, arrange employer interviews and appointments, follow up with employers, and support placement and retention activities.
• Records and data management
  : maintain timely and accurate case notes, service plans, IPPs, staff expenditures, and exit outcomes; enter and update information in required data systems (WIT and other systems).
• Ongoing communication and responsiveness
  : provide timely customer service by phone, email, and in person; respond to partner requests and coordinate services across agencies.
• Caseload contact standards
  : maintain regular contact with VR&E and DVOP customers (at least once every 14 days), document touch points, and ensure caseload documentation meets program requirements.

To request a detailed position description, .

• Option 1: One (1) year experience as a Work Source Specialist 4 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR
• Option 2: A…